Experienced Travel Insurance Customer Care Professional - Hybrid Work Model at blithequark

Join blithequark, a Global Leader in Insurance and Assistance Services

blithequark is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide. As a Travel Insurance Customer Care Professional at blithequark, you will be part of a dynamic team that manages incoming calls from travelers and travel advisors, providing insurance quotes, and policy sales to customers. With a competitive salary, great benefit packages, and generous paid time off, blithequark offers an exciting opportunity to grow your career in a global company.

About the Role

The World Service Center at blithequark is seeking a highly motivated and customer-focused Travel Insurance Customer Care Professional to join our team. As a key member of our customer care team, you will utilize a consultative sales approach to understand the traveler's needs and recommend appropriate travel insurance products. You will educate customers on the benefits and coverages of our products, providing exceptional customer service and support.

Key Responsibilities

• Handle incoming calls from travelers and travel advisors, providing insurance quotes and policy sales to customers.
• Utilize a consultative sales approach to understand customer needs and recommend suitable travel insurance products.
• Educate customers on the benefits and coverages of blithequark's travel insurance products.
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
• Meet state licensing requirements to sell insurance products.
• Maintain a high level of product knowledge, staying up-to-date on industry trends and developments.

Essential Qualifications

• A record of providing outstanding customer service (1+ years preferred).
• Excellent verbal and written communication skills.
• Ability to think outside the box and respond to customer needs in a creative and effective manner.
• High School Diploma or equivalent required.
• Ability to meet state licensing requirements to sell insurance.

Preferred Qualifications

• Proven experience in sales, preferably in the insurance or travel industry.
• Experience in domestic or international travel, with geography knowledge highly beneficial.
• Ability to respond to high-end clientele with professionalism and poise.

Skills and Competencies

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. You will need to be proactive, flexible, and able to work in a fast-paced environment, handling multiple customer interactions simultaneously.

Career Growth Opportunities and Learning Benefits

At blithequark, we invest in our people through continuous learning and development opportunities. As a Travel Insurance Customer Care Professional, you will have access to comprehensive training programs, enabling you to develop your skills and knowledge in the insurance industry. With opportunities for career advancement and professional growth, you can build a rewarding and challenging career at blithequark.

Work Environment and Company Culture

blithequark is committed to creating a culture of inclusion and belonging, fostering a work environment that is respectful, diverse, and inclusive. With a hybrid work model, you will have the flexibility to work from home or in our Stevens Point, WI, or Houston, TX, locations. Our company culture is built on a foundation of integrity, innovation, and customer focus, providing a dynamic and supportive work environment.

Compensation, Perks, and Benefits

blithequark offers a competitive salary, ranging from $18 to $19 per hour or more based on experience. Our comprehensive benefits package includes great benefits, generous paid time off, and a Total Rewards Program that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security.

Why Join blithequark?

At blithequark, we are reimagining insurance to make a bigger difference in the world. As a global leader in commercial and personal insurance solutions, we are committed to delivering innovative solutions to our customers. With a culture that celebrates diversity, inclusion, and belonging, we provide a work environment that is supportive, dynamic, and challenging. Join our team and be part of a company that is making a positive impact on the world.

If you are a motivated and customer-focused professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role at blithequark. With a commitment to equal opportunity and a culture of inclusion, we welcome applications from diverse candidates.

To learn more about blithequark and our company culture, please visit our website. We look forward to receiving your application.