Resort Sales Associate - Disney Central - Walt Disney World Resort Experience - Sales and Guest Service

Join the Magic of Disney: Become a Resort Sales Associate at Disney Central

Are you passionate about delivering exceptional guest experiences and have a knack for sales? Do you dream of being part of a world-renowned brand like Disney? Look no further! We are seeking a highly skilled and enthusiastic Resort Sales Associate to join our Disney Central team in Tampa, FL. As a Resort Sales Associate, you will play a critical role in creating magical experiences for our guests before they arrive at their Walt Disney World Resort vacation and continuing that magic during their stay.

About Disney Central and the Industry

Walt Disney World Resort is a premier vacation destination, offering unparalleled entertainment, dining, and lodging experiences. Disney Central, located in Tampa, FL, serves as a vital component of the Walt Disney World Resort, providing guests with comprehensive information and planning assistance for their Disney vacations. Our team is dedicated to delivering exceptional guest service, and we are looking for talented individuals to join our crew.

Position at a Glance

• Position: Resort Sales Associate, Disney Central - Full Time
• Location: Tampa, FL (with remote work options)
• Start Date: Immediate openings available
• Compensation: Competitive salary with performance incentives
• Company: The Walt Disney Company

Job Summary

As a Resort Sales Associate at Disney Central, you will be responsible for providing comprehensive information about the Walt Disney World Resort to guests, utilizing numerous software applications. You will engage with guests, exploring their desired vacation experiences, and provide recommendations and direction for a magical vacation experience at Walt Disney World. This is an exciting opportunity to join a high-volume inbound contact center and be part of a team that makes magic happen every day.

Key Responsibilities

• Provide comprehensive information about the Walt Disney World Resort using numerous software applications
• Deliver exceptional guest service, resolving problems and finding solutions with guests and cast members
• Engage with guests, exploring their desired vacation experiences, and provide recommendations and direction for a magical vacation experience at Walt Disney World
• Build and manage relationships with guests and cast members from all lines of business to provide excellent service
• Meet required departmental metric expectations, including efficiency goals
• Creatively find solutions to guests' requests to enhance their vacation experience
• Maintain discretion and guest confidentiality
• Complete all required company trainings and compliance courses as assigned
• Be flexible with work schedule, including overtime, weekends, and holidays

Requirements and Qualifications

Essential Qualifications

• One (1) year of sales and service experience in a high-volume environment
• Excellent written, verbal, and interpersonal communication skills
• Adaptability to the fluctuating needs of our operations
• Computer proficiency within a Microsoft Windows environment
• Capacity to handle conflict resolution and make decisions through a sensitive balance of integrity and partner resourcing
• Ability to navigate between multiple and concurrent computer applications
• Good judgment and decision-making skills
• Passion and knowledge of Disney products

Preferred Qualifications

• Three (3) years of travel agency or contact center experience
• Sales and closing skills, with the ability to overcome objections
• Bilingual

Education

• High school diploma or equivalent required

What We Offer

Compensation and Benefits

We offer a competitive salary, with a starting pay rate of $18.00 per hour, and the opportunity for higher pay based on experience. Additionally, you will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.

Career Growth and Learning Benefits

At Disney, we are committed to the growth and development of our cast members. You will have access to comprehensive training programs, including a paid mandatory training class, and opportunities for career advancement.

Work Environment and Culture

Our Disney Central team is a dynamic and fun work environment, with a focus on delivering exceptional guest experiences. We offer a flexible work schedule, including remote work options, and a comprehensive benefits package.

How to Apply

If you are a motivated and enthusiastic individual with a passion for Disney, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you soon.

Equal Employment Opportunity

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request.

Conclusion

Join our team at Disney Central and become a part of the magic of Disney. As a Resort Sales Associate, you will have the opportunity to create unforgettable experiences for our guests and be part of a world-renowned brand. We look forward to hearing from you and welcoming you to our team!