Experienced Full Stack Customer Service Representative – Remote (Seasonal, Healthcare) at blithequark

Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture, and genuine belonging? Do you want to join a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? Then a remote Customer Service Representative (Healthcare) position at blithequark is the perfect opportunity for you!

About blithequark

blithequark is a global organization that empowers talented individuals from diverse backgrounds to contribute to and support each other's success and well-being. Our team of "game-changers" from over 70 countries collaborate to deliver exceptional customer experiences (CX) and tech-powered innovation for the world's best-known brands. As we continue to grow, we're seeking passionate and dedicated individuals to join our purpose-driven team.

Career Growth and Personal Development

This remote Customer Service Representative (Seasonal, Healthcare) role offers a unique chance to reimagine your career journey and develop lasting connections with your colleagues. At blithequark, we provide comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within! To support your growth, we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career aspirations.

Key Responsibilities

As a Customer Service Representative (Seasonal, Healthcare) working from home, you will:

• Provide inbound customer support using a call flow guide
• Assist customers with healthcare needs such as understanding benefits, claims, billing inquiries, authorizations, finding new providers, and more
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a smile

Your Qualifications

To succeed in this role, you'll need:

• 2+ years of call center experience
• Experience in a healthcare-related field or benefits/insurance organization preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for you?

At blithequark, we champion our people and invest in their growth and well-being. As a remote Customer Service Representative (Seasonal, Healthcare), you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the blithequark Team!

If you're ready to reimagine the best version of yourself, apply today and discover why over 400,000 game-changers around the globe call blithequark their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer:

blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: * English

• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here

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