Customer Support Specialist – Remote Opportunity at blithequark

Are you a people person with a passion for helping others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Customer Support Specialist. As a key member of our customer service team, you will play a vital role in delivering exceptional experiences to our clients, providing personalized support, and resolving complex issues with empathy and expertise. At blithequark, we believe that our employees are the backbone of our organization, and we're committed to creating a work environment that fosters growth, inclusivity, and collaboration. As a Customer Support Specialist, you will have the opportunity to work from the comfort of your own home, with a comprehensive work-from-home package and all the resources you need to succeed. Our team is passionate about making a difference in people's lives, and we're looking for like-minded individuals who share our vision.

Make an Impact

As a Customer Support Specialist at blithequark, you will be responsible for:

• Establishing rapport and showing empathy with customers, making them feel valued and understood
• Effectively using internal resources, such as computer systems, online resources, and business partner relationships, to arrive at the right solution for the client
• Demonstrating excellent customer service skills, with perseverance to resolve issues and process transactions accurately
• Defining a problem clearly and raising concerns when necessary
• Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues
• Assisting customers with professionalism while following measurable business goals

The Expertise and Skills You Bring

To succeed in this role, you will need:

• A degree or customer service experience is helpful, but not required; if you don't have a degree, but would like to pursue one, blithequark offers tuition reimbursement programs to support your education
• Listening and empathy skills to support the challenges of our diverse customers
• Excellent communications skills (both written and verbal)
• A "of service" attitude towards others and being a supportive teammate
• Personal computer proficiency
• Pro-active problem-solving skills
• Ability to manage challenging situations and conversations
• Utilizing effective questioning to uncover hidden customer needs
• Identifying the actions needed to obtain positive outcomes

Benefits

At blithequark, we offer a range of benefits to support your career growth and personal well-being, including:

• Flexible benefits that support you through every stage of your life
• Comprehensive work-from-home package and resources
• Paid training and development opportunities
• Tuition reimbursement programs
• Opportunities for career advancement and professional growth
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

Schedule

As a Customer Support Specialist, you will work a standard Monday to Friday schedule, with 40 hours per week. You must have open availability from 7:30am to 11:00pm CST, with overtime hours encouraged during peak call periods.

Certifications

At blithequark, we are committed to providing our employees with the skills and knowledge they need to succeed in their roles. We offer a range of training and development opportunities, including:

• Comprehensive onboarding program
• Ongoing training and coaching
• Opportunities for career advancement and professional growth

Company Overview

blithequark is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At blithequark, you'll find endless opportunities to build a meaningful career that positively impacts people's lives, including yours. We offer a range of benefits and perks, including flexible work arrangements, comprehensive training and development opportunities, and a collaborative and inclusive work environment. We're honored to have been recognized as a Best Place to Work in 2022, and we're committed to creating a workplace that is inclusive, diverse, and supportive of all employees. Many of our associates are continuing to work remotely temporarily due to COVID-19. When blithequark employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working." We invite you to Find Your blithequark at blithequarkcareers.com. blithequark is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. blithequark will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @blithequark.com, or by calling 800-835-5099, prompt 2, option 3. We welcome those with experience in jobs such as Financial Analyst, Residential Real Estate Agent, and Billing and Posting Clerk and others in the Accounting and Finance to apply. Apply Job! Apply for this job