Experienced Customer Support Specialist – gTech Ads Customer Support at blithequark

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's gTech Ads Customer Support team as a Customer Support Specialist. In this role, you will be the voice of our customers, working closely with our advertisers, sales teams, agencies, and partners to resolve complex technical issues and drive business growth.

About blithequark

At blithequark, we create products and services that make the world a better place. Our teams of trusted advisors support customers globally, providing solutions that are rooted in technical skill, product expertise, and a deep understanding of our customers' complex needs. Our mission is to empower our customers to achieve their goals, and we're looking for talented individuals like you to join our team.

About the gTech Ads Customer Support Team

The gTech Ads Customer Support organization is a customer-centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. We're a team of experts who are passionate about delivering exceptional support experiences, and we're looking for like-minded individuals to join our ranks.

Responsibilities

As a Customer Support Specialist, you will be responsible for:

• Prioritizing and delivering outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers (if required) and Sales teams, agencies, and partners.
• Applying deep product expertise to solve complex technical customer issues and escalations, and carrying out strategic projects.
• Analyzing data and insights to create action plans to solve issues at the root cause for our top customers, focusing on knowledge management, operational improvements, account reviews, and product adoption.
• Partnering with our Sales and other cross-functional partner teams (as applicable) to own and improve the journey of all clients across, resolve complex issues, and understand customer pain points.
• Sharing insights and providing expertise to our partner teams to support product and process improvements.
• Driving inclusive team culture and success among a globally dispersed team, demonstrating mentorship and leadership across the team.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree or equivalent practical experience.
• 3 years of experience in either system design or in one programming language (Java, C, Python, etc.).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
• Strong communication and stakeholder management skills.
• Ability to work well in a diverse environment, solve problems, and think critically.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Problem-solving experience to develop strategic perspectives on customer-focused solutions.
• Knowledge and experience using Google Ads or other online advertising solutions and the media landscape.
• Experience prioritizing customers, with demonstrated ability to own end-to-end experience and solutions.
• Experience in account/campaign management roles, technical troubleshooting or customer support.

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving skills.
• Ability to work well in a fast-paced environment and prioritize tasks effectively.
• Deep product expertise and knowledge of Google Ads or other online advertising solutions.
• Experience with data analysis and insights to create action plans.
• Ability to drive inclusive team culture and success among a globally dispersed team.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have opportunities to:

• Develop your skills and expertise in customer support, product expertise, and data analysis.
• Work with a diverse team of experts who are passionate about delivering exceptional support experiences.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow in your role.

Work Environment and Company Culture

At blithequark, we value a diverse and inclusive work environment that promotes collaboration, creativity, and innovation. Our team is passionate about delivering exceptional support experiences, and we're looking for like-minded individuals to join our ranks.

Compensation and Benefits

The US base salary range for this full-time position is $118,000-$174,000, with bonus, equity, and benefits. Our salary ranges are determined by role, level, and location, and individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

How to Apply

If you're a customer-centric professional with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job