Experienced Full Stack Customer Service Representative – Compensation and Injury Review

Are you a customer service expert with a passion for helping others? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a pioneering company dedicated to providing hope and support to those affected by negligence. As a key member of our remote call center team, you will play a vital role in connecting individuals with potential compensation opportunities, while also driving business growth and success.

About blithequark

Founded in 2015, blithequark has been at the forefront of the injury review industry, empowering Americans to take control of their lives and seek justice for past wrongs. Our mission is built on a foundation of compassion, education, and advocacy, and we are committed to making a meaningful difference in the lives of our clients. If you share our values and are passionate about delivering exceptional customer service, we encourage you to explore this exciting opportunity.

Responsibilities

As a full stack customer service representative at blithequark, you will be responsible for:

• Connecting with individuals who have expressed interest in potential compensation opportunities, using an automated dialer to reach out to a high volume of callers
• Engaging with 40-50 callers per day, with 1-5 potential qualifiers, and providing personalized support and guidance throughout the process
• Multitasking with ease, juggling multiple windows and tasks while maintaining exceptional communication skills
• Achieving or exceeding monthly Key Performance Indicators (KPIs) to drive retention, upsell, and cross-sell rates, while meeting or exceeding sales goals
• Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts to ensure seamless customer interactions
• Participating in ongoing training and learning opportunities to expand knowledge and stay up-to-date on industry developments
• Adhering to all company policies and procedures, while also assisting with other projects as needed
• Demonstrating self-troubleshooting and problem-solving skills to resolve basic IT issues and maintain a high level of productivity

Requirements

To succeed in this role, you will need:

• Excellent verbal and written communication skills, with a strong ability to engage with diverse audiences
• Exceptional interpersonal and customer service skills, with a focus on building trust and rapport with clients
• Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively
• A competitive spirit, with a drive to succeed and exceed sales targets
• A willingness to work 40+ hours per week, with flexibility to adapt to changing business needs
• A quiet, distraction-free workspace, with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• A reliable noise-cancellation headset (wired via USB, e.g., gaming headset with mic/Logitech G432)
• A strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

This is not for you if...

* You are unable to troubleshoot basic technical issues or work independently

• You are unable to commit to 40+ hours per week, with flexibility to adapt to changing business needs
• You are unable to handle a high volume of calls, including disconnects, wrong numbers, or hang-ups
• You are unable to use problem-solving skills or work collaboratively as part of a team
• You are unable to complete the full training period (90 days) or work 8 hours a day, with proactive management of appointments and tasks during earned vacation days or outside business hours

Benefits

As a valued member of our team, you will enjoy:

• Comprehensive health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Opportunities for career growth and professional development
• A dynamic and supportive work environment, with a focus on teamwork and collaboration

Hours of Operation

Our full-time schedule is as follows:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

Join the blithequark Team

If you are a motivated and results-driven customer service professional with a passion for helping others, we invite you to apply for this exciting opportunity. As a member of our remote call center team, you will have the chance to make a meaningful difference in the lives of our clients, while also driving business growth and success. Apply now to join the blithequark team and take the first step towards a rewarding and challenging career in customer service. Apply for this job