Experienced Customer Logistics & Supply Chain Advisor – Retail, Bottler, Distributor, and Business Partner Support

Are you a customer-focused professional with a passion for logistics and supply chain management? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Logistics & Supply Chain Advisor. In this critical role, you will serve as a single point of contact for our customers across various business units, leveraging your expertise to resolve complex issues and drive business growth.

About blithequark

blithequark is a leading global beverage company that has been refreshing the world for over 130 years. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, and restaurants. Our purpose is to refresh the world and make a difference, and we're committed to nurturing an inclusive culture that values continuous learning, growth, and innovation.

Key Responsibilities

As an Experienced Customer Logistics & Supply Chain Advisor, you will be responsible for:

• Serving as a single point of contact for our customers across various business units, providing dedicated support and resolving issues related to order management, delivery, and customer satisfaction.
• Partnering with sales teams and brokers to address customer satisfaction needs, including pricing, delivery method changes, account management, and strategic projects.
• Collaborating with Product Supply, Supply Planning, Logistics, and Transportation teams to influence and resolve order flow concerns, such as late trucks, dwell time, and refused deliveries.
• Managing phone calls and emails from customers, internal stakeholders, and partners, accurately tracking and resolving business needs.
• Applying best practices and business knowledge to make timely decisions and resolve issues with product orders, ensuring customer delivery dates are met.
• Proactively managing order flow, communicating all In Full issues, and partnering with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures.
• Recognizing and tracking trends with customer issues, evaluating and suggesting process improvements for Product Order Management and our partners.
• Understanding Company goals and performance metrics, improving quality and speed to meet and exceed customer expectations.
• Working collaboratively but often independently on daily tasks, resolving escalations that are diverse in scope using strategic thinking, people, and company resources.
• Building and leveraging collaborative relationships with our customers, sales, logistics, and other internal partners based on customer-specific operations.
• Analyzing, coordinating, and participating in the implementation of design projects to support department and key customer objectives.

Essential and Preferred Qualifications

To succeed in this role, you will need:

• Strong customer service and relationship background, strategic thinking, effective communication, and business writing skills.
• Strong research or analytical skills, attention to detail, effective problem-solving, and influencing skills.
• A strong sense of urgency and the ability to make timely and informed decisions.
• Building collaborative relationships within Product Order Management (POM), Supply Chain/OTC organization, and our external partners.
• Knowledge of the blithequark Product Supply system, Order Management, and Salesforce & SAP (a plus).
• Other systems used include Customer Relationship Management (CRM) Database, MS Office; Outlook, Word, Excel, SharePoint, and Genesys.
• Ability to excel and contribute in a fast-paced and changing work environment with accuracy while meeting Service Level Agreement (SLA's) and deadlines.
• Ability to understand overall Company objectives and manage competing project and tasks.
• Roles within this organization include teleworking and remote working, requiring the ability to work independently with minimal daily supervision.

Skills and Competencies

To thrive in this role, you will need to possess:

• Excellent communication, interpersonal, and problem-solving skills.
• Strong analytical and research skills, with the ability to interpret data and make informed decisions.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong attention to detail and organizational skills.
• Ability to build and maintain collaborative relationships with customers, internal stakeholders, and partners.
• Strong business acumen, with the ability to understand Company goals and performance metrics.
• Ability to adapt to changing priorities and requirements.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in empowering our employees to prioritize their career development and build new skills. As an Experienced Customer Logistics & Supply Chain Advisor, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Collaborative and supportive work environment, with opportunities to build relationships with colleagues and partners.
• Flexible work arrangements, including teleworking and remote working options.
• Competitive compensation and benefits package, including medical, financial, and other benefits.
• Opportunities for career growth and advancement within the company.

Work Environment and Company Culture

blithequark is committed to creating an inclusive culture that values continuous learning, growth, and innovation. Our company culture is grounded in four key behaviors: curious, empowered, inclusive, and agile. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base pay: $60,200 - $74,100
• A full range of medical, financial, and/or other benefits, dependent on the position.
• Opportunities for career growth and advancement within the company.
• Flexible work arrangements, including teleworking and remote working options.
• Ongoing training and development opportunities to enhance your skills and knowledge.

Conclusion

If you are a customer-focused professional with a passion for logistics and supply chain management, we invite you to join our dynamic team at blithequark as an Experienced Customer Logistics & Supply Chain Advisor. In this critical role, you will have the opportunity to serve as a single point of contact for our customers, leveraging your expertise to resolve complex issues and drive business growth. Apply now to join our team and be part of a company that is refreshing the world and making a difference every day. Apply Job! Apply for this job