Experienced Customer Service Representative - Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our valued customers, ensuring their satisfaction, and driving business growth.

About blithequark

blithequark is a forward-thinking organization that values innovation, teamwork, and customer-centricity. We are a company that is passionate about making a difference in the lives of our customers, employees, and partners. Our commitment to excellence is evident in everything we do, from our products and services to our company culture and values. At blithequark, we believe that our employees are our greatest asset, and we strive to create a work environment that is inclusive, supportive, and empowering.

Job Summary

As an Experienced Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service through various communication channels, including phone, email, and online chat. You will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and facilitating order transactions. Your primary goal will be to deliver a seamless and satisfying experience for our customers, ensuring their loyalty and driving business growth.

Key Responsibilities

* Interact with customers through phone, email, or online chat to provide timely and precise communication, ensuring their satisfaction and loyalty.

• Collect and enter orders for our products, ensuring accuracy and efficiency.
• Field customer questions and concerns, developing effective resolutions and ensuring customer satisfaction.
• Manage the flow of sales orders for internal sales partners, confirming accuracy and ensuring timely delivery.
• Maintain customer records in CRM and other business systems, ensuring data accuracy and integrity.
• Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals.
• Assist with various projects and other duties as needed, demonstrating flexibility and adaptability.

Competencies

* Excellent communication skills, including active listening and attention to detail.

• Service-oriented, organized, and able to perform in a fast-paced environment.
• Proficient in Microsoft Office Suite, with the ability to learn new software and systems.
• Learns from and adapts to customer service trends based on customer communication and feedback.
• Remains calm and professional in all situations, demonstrating emotional intelligence and resilience.
• Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders.

Supervisory Responsibility

This position has no supervisory responsibilities, allowing you to focus on delivering exceptional customer service and driving business growth.

Work Environment

This role operates in a professional office environment, either in our Portland, OR office or remotely from your home. You will be required to work independently, using standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is largely a sedentary role, requiring the ability to talk, write, and listen.
• Some lifting may be required during set up and tear down of trade shows, requiring the ability to lift up to 50 pounds.

Position Type/Expected Hours of Work

Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.

Travel

Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.

Required Education and Experience

* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience.

• Proven customer support experience with the ability to adapt/respond to different situations.
• Professional, outgoing, and service-oriented.
• Minimum of 2 years Customer Service experience in a B2B setting.
• Proficient in Microsoft Office.

Preferred Education and Experience

* Experience with CRM, ERP, and warehouse management systems.

• Familiar with Zendesk and Asana.

Benefits

* 401(k) retirement plan

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Experience Level

* 2 years

Shift

* Day shift

Weekly Day Range

* Monday to Friday

Work Setting

* Office

• Remote

Education

* Associate (Preferred)

Experience

* B2B Customer Service: 2 years (Required)

Work Location

* Remote If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity at blithequark. Join our dynamic team and be part of a company that values innovation, teamwork, and customer-centricity. Apply Job! Apply for this job