Experienced Customer Service Representative – Work from Home Opportunity with blithequark, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to blithequark

At blithequark, we share a single, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering everyone who works at blithequark to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Job Overview

blithequark's Caremark Member Operations division is hiring hundreds of Customer Care Representatives. We are seeking individuals who are interested in a flexible work schedule and live within 75 miles of Knoxville, TN. As a Customer Care Representative, you will have the opportunity to balance priorities in and outside of work while being committed to delivering heart-driven service to our millions of plan members. You will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions.

Key Responsibilities

• Assist members with their pharmacy benefit plans via inbound calls
• Answer questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
• Receive necessary training to upskill and assist with client and member inquiries as business needs arise
• Offer solutions to help simplify members' health care experience
• Adhere to HIPAA and governmental compliance requirements

Essential Qualifications

To be successful in this role, you will need:

• 1 year of experience interacting with customers (e.g., call center, retail, customer service environment, hospitality industry, military experience)
• Computer proficiency in Windows-based applications
• High School Diploma or equivalent experience

Preferred Qualifications

Preferred candidates will have:

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of health care experience

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to maintain accuracy

Career Growth Opportunities

At blithequark, we offer opportunities for growth and development. Our Care colleagues have opportunities to grow in and outside of our business unit, with opportunities for advancement from a REP I to a REP II and III. We have a Career Mapping guide to help you progress in your career.

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment. We offer a comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs. Our company culture is built on our Heart At Work Behaviors, which empower our colleagues to feel valued and supported in their roles.

Compensation and Benefits

We offer a competitive pay rate starting at $17.50 per hour. Our comprehensive benefits package includes:

• Medical, dental, vision insurance
• Supplemental benefits and discount programs
• Tuition reimbursement
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners

How to Apply

To apply for this role, simply follow these two easy steps:

• Apply online
• Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering heart-driven service, we encourage you to apply for this exciting opportunity with blithequark. Join our team and be part of a company that is committed to making health care more personal, convenient, and affordable. Apply now and take the first step towards a rewarding career with blithequark!