Experienced Customer Service Associate - Business Banking Operations - Work From Home Opportunity at blithequark

Join blithequark and Be Part of a Dynamic Team That Puts Clients First

At blithequark, we're on a mission to build a better financial services company by putting our clients at the forefront of everything we do. We're looking for talented individuals who share our values of diversity, equity, and inclusion, and who are passionate about delivering exceptional customer experiences. As a Customer Service Associate in our Business Banking Operations team, you'll play a critical role in supporting our clients and driving business success.

About the Job

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you'll be responsible for managing a pipeline of applications, ensuring compliance with internal policies and SBA regulations, and providing support to internal and external clients. You'll be the primary point of contact for clients and internal partners, resolving issues and providing timely and effective solutions.

Key Responsibilities:

• Manage a pipeline of applications, monitoring status, performing follow-up, and ensuring required documentation and expectations are met to complete the application
• Provide support to internal and external clients in account management, operations, documentation, and technical assistance
• Review and resolve client issues related to products and services, billing, account questions, or record transactions with minimal impact
• Exercise judgment within defined boundaries while developing an understanding of related policies, procedures, or compliance requirements
• Act as a primary support person for clients and internal partners, resolving issues and providing timely and effective solutions
• Provide information to managers and internal and external clients to resolve client issues

Required Capabilities

To be successful in this role, you'll need to have:

• 6+ years of customer support, financial services, or contact center experience, or equivalent demonstrated through work experience, training, military experience, or education

Preferred Capabilities

While not required, having the following skills and experience will give you a competitive edge:

• Small Business Administration (SBA) experience
• Call center or client-facing experience
• Financial institution experience preferred
• Excellent verbal, written, and interpersonal communication skills
• Strong organizational, multitasking, and prioritizing skills
• Problem-solving skills and ability to handle multiple and competing priorities
• Experience with line management
• Advanced Microsoft Office skills

What We Offer

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Customer Service Associate, you'll have the opportunity to:

• Work in a hybrid environment with flexible scheduling
• Develop your skills and expertise in a dynamic and fast-paced industry
• Be part of a team that's passionate about delivering exceptional customer experiences
• Enjoy a competitive compensation package and benefits
• Grow your career with opportunities for advancement and professional development

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion in the workplace. We believe in creating an environment where everyone feels valued, motivated, and empowered to succeed. Our company culture is built on a foundation of strong risk management and compliance practices, which enables us to maintain a strong reputation and build trust with our clients.

We're committed to providing a work environment that's inclusive and supportive, with opportunities for growth and development. Our employees are passionate about delivering exceptional customer experiences and are committed to making a positive impact in their communities.

Compensation and Benefits

While the salary for this role is competitive, with a range of $35-$40 per hour, we're committed to providing a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career advancement and professional development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. To apply, please follow these steps:

• Read the official notification carefully from our website
• Fill out the application form
• Attach the required documents, including your qualifications certificate with mark sheets, passport-size photographs, and signature
• Submit your application

We appreciate your interest in joining our team at blithequark. We look forward to reviewing your application and discussing this opportunity further.

Equal Employment Opportunity

At blithequark, we're an equal employment opportunity employer. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with disabilities may request accommodations during the application or screening process by visiting our website.

Join us at blithequark and be part of a dynamic team that's shaping the future of financial services. Apply now and take the first step towards a rewarding career!