Experienced Remote Customer Service Representative - FEMA Disaster Assistance, Raleigh, NC - Competitive Pay and Comprehensive Benefits

Join the Maximus Team and Make a Difference in the Lives of Disaster Survivors

Maximus is seeking a highly skilled and compassionate Remote Customer Service Representative to support the Federal Emergency Management Agency (FEMA) in its mission to help people before, during, and after disasters. As a Remote Customer Service Representative, you will play a critical role in providing disaster assistance to individuals and businesses affected by natural disasters. This is a unique opportunity to be part of a team that makes a positive impact on people's lives while working in a flexible and remote environment.

About the Role

This is a temporary, 100% remote position that requires a strong and diverse skillset in customer service, data entry, and communication. As a Remote Customer Service Representative, you will be responsible for taking calls and accepting applications from individuals and businesses for disaster assistance from designated geographical areas. You will work independently from home, using a computer, telephone, and internet connection to complete your tasks.

Key Responsibilities:

• Respond to incoming calls and make occasional outbound calls regarding FEMA disaster assistance
• Collect information from customers and clients, and enter data into the central database
• Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible, and check output
• Retrieve data as requested, and maintain and update the database system as necessary
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries
• Respond to all inquiries consistent with confidentiality and privacy policies, and refer callers to alternate sources when appropriate
• Meet Quality Assurance (QA) and other key performance metrics
• Track and document all inquiries using the applicable systems
• Maintain updated knowledge of the Contact Center performance requirements, as well as corporate and project policies and procedures
• Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or GED required
• At least six (6) months of customer service/secretarial/telemarketing experience required
• Ability to pass a federal background check
• Ability to comply with moderate computer usage, including MS Office applications
• Ability to work nights and weekends, as well as overtime and/or holidays as needed
• Experience with and/or ability to use call center telephony equipment
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Must be a US Citizen per client requirements
• Must reside in the contiguous US

Preferred Qualifications:

• Call center experience preferred, but not required
• Ability to speak and read English clearly, professionally, and fluently
• Ability to type a minimum of 20 WPM (words per minute)

Home Office Requirements

To work from home, you will need:

• A hardwired internet (ethernet) connection
• An internet download speed of 25mbps and 5mbps (10 preferred) upload or higher (you can test this by going to www.speedtest.net)
• A private work area and adequate power source

All equipment, including a computer and headset, will be provided by Maximus, but you must be able to physically pick up your equipment at our office located in Raleigh, NC prior to your start date.

What We Offer

As a Remote Customer Service Representative with Maximus, you will enjoy:

• A competitive salary
• Comprehensive benefits package
• Opportunity to work with a dynamic and supportive team
• Flexible work environment from the comfort of your own home
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

Why Join Maximus?

At Maximus, we are committed to making a positive impact on people's lives. We value our employees and provide a supportive and inclusive work environment that encourages growth and development. As a Remote Customer Service Representative, you will be part of a team that is dedicated to delivering exceptional customer service and support to those in need.

We are an Affirmative Action/Equal Opportunity Employer, and we welcome applications from diverse candidates, including active military service members, their spouses, and veteran candidates.

How to Apply

If you are a motivated and compassionate individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please click the link below to submit your application:

We look forward to hearing from you and discussing how you can join our team and make a difference in the lives of disaster survivors.