Experienced Professional Services Representative – Dental Network Development and Community Engagement Specialist

Introduction to Delta Dental

At Delta Dental of Michigan, Ohio, and Indiana, we are driven by a mission to improve oral health through innovative benefit plans, advocacy, and community support. As one of the largest dental plan administrators in the country and part of the Delta Dental Plans Association, we operate two of the largest dental networks in the nation. Our "All In" culture embodies a mindset, feeling, and attitude that permeates every aspect of our work, from career development to community engagement. We celebrate diversity, inclusivity, and the passion of our team members who are dedicated to making a difference in the lives of our members and the communities we serve.

Job Overview

We are seeking a highly motivated and experienced Professional Services Representative to join our dynamic team. This is a fully remote opportunity that offers the chance to work with a talented group of professionals who share your passion for delivering exceptional service and driving business growth. As a Professional Services Representative, you will play a critical role in recruiting and retaining participating dentists for our various programs, ensuring the success of our dental networks, and fostering strong relationships with the dental community.

Key Responsibilities

• Recruit and retain dentists in Delta Dental networks, maintaining accurate records of all interactions in Salesforce.
• Conduct visits to participating and non-participating dentists to resolve claims processing issues, ensure understanding of our programs and procedures, and gather competitor information.
• Analyze data and system reports to inform recruitment strategies and identify areas for improvement.
• Represent Delta Dental at regional and national dental meetings, trade shows, student clinics, and community functions to build relationships and promote our services.
• Develop and deliver presentations to dental offices, schools, and community organizations to educate them about our programs and foster partnerships.
• Stay up-to-date on our products and services, communicating changes and new developments to the dental community and promoting participation in our programs.

Essential Qualifications

To be successful in this role, you will need:

• An associate's degree in public relations, communications, dental assisting, or dental hygiene, or equivalent experience.
• At least two years of related work experience in customer service, sales, or recruiting, with a strong preference for experience in the dental industry.
• Advanced knowledge of claims adjudication, dental terminology, dental procedures, and dental insurance products.
• Excellent presentation, verbal, and written communication skills, with the ability to resolve complex problems and work independently.
• Proficiency in word processing and spreadsheet software, with experience using Salesforce or similar CRM systems.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working in a remote or virtual team environment.
• Knowledge of dental network development and management.
• Familiarity with community outreach and engagement strategies.
• Experience with data analysis and reporting tools.

Career Growth and Development

At Delta Dental, we are committed to the growth and development of our team members. As a Professional Services Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Ongoing coaching and mentoring to support your career goals.
• Opportunities for advancement within the company, with a focus on promoting from within.
• A culture that values innovation, creativity, and collaboration.

Work Environment and Company Culture

Our "All In" culture is built on a foundation of:

• Respect: We value diversity, inclusivity, and the unique perspectives of our team members.
• Integrity: We operate with transparency, honesty, and ethics in all our interactions.
• Accountability: We take ownership of our actions, decisions, and outcomes.
• Collaboration: We work together as a team, sharing knowledge, expertise, and resources to achieve our goals.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development.

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Professional Services Representative at Delta Dental, you will be part of a dynamic team that is dedicated to improving oral health and making a positive impact in the communities we serve. Join our team today and take the first step towards a fulfilling and successful career!