Intern, In-Flight Services, Digital Technology and Strategy - Aviation Industry Career Development Opportunity

Introduction to Delta and the In-Flight Services Team

Imagine being part of a dynamic team that is revolutionizing the aviation industry through innovative digital solutions. At Delta, we are committed to providing exceptional customer experiences, and our In-Flight Services team plays a critical role in achieving this goal. As an Intern, In-Flight Services, Digital Technology and Strategy, you will have the opportunity to work with a talented group of professionals who are passionate about delivering world-class service and leveraging technology to enhance the travel experience.

Job Overview and Key Responsibilities

The Internship program at Delta is designed to provide students with practical, real-world experiences that challenge them both personally and professionally. As an intern on the Digital Flight Attendant Experience team, you will be responsible for supporting the development and implementation of digital solutions that enhance the flight attendant experience and ultimately improve customer satisfaction. Your key responsibilities will include:

• Performing operational duties to support the FA Digital Experience objectives (approximately 50% of your time)
• Working on project work with App Product Owners (approximately 30% of your time)
• Observing and collecting Flight Attendant feedback (approximately 20% of your time)
• Monitoring Flight Attendant SkyHub pages and responding to feedback requests
• Gathering and analyzing data for various projects
• Creating training material and developing tools/websites to improve processes and procedures
• Collaborating with cross-functional teams to identify opportunities for continuous improvement

What You Will Gain from This Experience

As an intern on the Digital Flight Attendant Experience team, you will gain valuable industry experience, develop professional skills, and have the opportunity to work on substantive projects that contribute to the department's continued improvement and success. You will also have the chance to learn from experienced professionals and gain hands-on forecasting experience with Delta's team of App Product Owners and Flight Attendants.

Essential Qualifications

To be successful in this role, you must:

• Be at least 18 years of age and have authorization to work in the United States
• Possess a high school diploma, GED, or high school equivalency
• Embody Delta's core values of honesty, integrity, respect, perseverance, and servant leadership
• Convey a professional image to all levels of associates
• Effectively communicate information (verbal and written) and be comfortable working in a fast-paced environment
• Have a strong command of managing projects, collecting feedback, and making recommendations for process improvements
• Be a motivated, self-starting, critical thinker with a passion for continuous improvement and aviation
• Be currently enrolled in an accredited 2- or 4-year university

Preferred Qualifications

While there are no specific preferred qualifications for this role, we are looking for candidates who are passionate about technology, innovation, and customer experience. If you have experience with project management, data analysis, or digital solutions, it will be considered an asset.

Career Growth Opportunities and Learning Benefits

At Delta, we are committed to the growth and development of our employees. As an intern, you will have access to training and mentoring programs, as well as opportunities to network with experienced professionals in the industry. You will also have the chance to develop a range of skills, including project management, data analysis, and communication, which will be valuable in your future career.

Work Environment and Company Culture

Delta is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is engaging, supportive, and respectful of all employees. As an intern, you will be part of a vibrant team that is passionate about delivering exceptional customer experiences and making a positive impact on the communities we serve.

Compensation, Perks, and Benefits

This is a full-time, paid internship position based in Delta's General Office Headquarters in Atlanta, Georgia. You will receive a competitive salary and have access to a range of benefits, including health insurance, retirement savings, and paid time off. You will also have the opportunity to participate in Delta's employee recognition and reward programs, which recognize and reward employees for their contributions to the company's success.

Conclusion

If you are a motivated and ambitious individual who is passionate about technology, innovation, and customer experience, we encourage you to apply for this exciting internship opportunity. As an Intern, In-Flight Services, Digital Technology and Strategy, you will have the chance to work with a talented team of professionals, develop valuable skills and experience, and contribute to the success of a leading aviation company. Don't miss out on this opportunity to launch your career and take your skills to new heights. Apply now and join the Delta team!

Ready to apply? Click here to submit your application. We look forward to reviewing your application and welcoming you to the Delta team!