Experienced Senior Healthcare Customer Service Representative – Remote Illinois

Are you a customer service professional with a passion for delivering exceptional experiences in the healthcare industry? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join our team at blithequark as a Senior Healthcare Customer Service Representative. This is a unique opportunity to work with a talented team of individuals who share your commitment to excellence and are dedicated to improving the lives of our members.

About blithequark

At blithequark, we believe that the right people are the key to our success. We're a company that values integrity, quality, and commitment, and we're passionate about helping our clients stay ahead of the competition. As a leader in IT and business services, we offer a wide range of solutions, from cloud and data services to applications development and management. Our team is dedicated to creating a diverse and inclusive environment where everyone can grow and thrive.

Job Summary

As a Senior Healthcare Customer Service Representative, you will be the face of our company, impacting the service experience of our members through the manner in which customer service inquiries and problems are handled. You will engage, consult, and educate members based on their unique needs, preferences, and understanding of healthcare plans, tools, and resources. This is a fast-paced position that requires attention to detail and multi-tasking, with the opportunity to work on two computer monitors using multiple applications to process prior authorizations for our members.

Key Responsibilities

* Answer incoming phone calls from members, providers, and clients regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and other related inquiries

• Create written correspondence if issues are not resolved during the call
• Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed
• Work collaboratively with internal teams to resolve complex issues and provide exceptional service to our members

Requirements

* High school diploma or equivalent

• 2 years of customer service experience in a call center environment
• 1 year of prior experience with Microsoft Office
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team

Preferred Qualifications

* Experience working in the healthcare industry

• Knowledge of healthcare plans, tools, and resources
• Certification in customer service or a related field
• Experience with prior authorization processes
• Strong technical skills, including proficiency in Microsoft Office and other software applications

What We Offer

* Competitive hourly rate of $23.45

• Opportunity to work with a talented team of individuals who share your passion for delivering exceptional customer service
• Collaborative and inclusive work environment
• Opportunities for professional growth and development
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays
• Access to training and development programs to enhance your skills and knowledge

Work Environment

As a remote employee, you will have the flexibility to work from the comfort of your own home or office. You will be required to have a dedicated workspace with a reliable internet connection and a quiet, distraction-free environment. You will also be expected to adhere to blithequark's remote work policies and procedures.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Apply for this job