Experienced Customer Experience Transformation Consultant – Elevating Customer Engagement Strategies and Pre-Sales Efforts at blithequark
At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a global leader in digital business services, we're committed to delivering innovative solutions that drive meaningful and sustainable growth for our clients. With a team of over 410,000 passionate and inspired individuals speaking more than 300 languages, we're well-equipped to tackle the most complex challenges in the industry. As a Customer Experience Transformation Consultant at blithequark, you'll play a critical role in elevating our customer engagement strategies and pre-sales efforts. You'll work closely with our sales and marketing teams to provide expert support, design and execute specialized assessments, and develop tailored customer experience and pre-sales strategies that drive results.
About blithequark
blithequark is a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With a strong commitment to innovation, collaboration, and customer satisfaction, we're a force to be reckoned with in the industry.
Benefits of Working at blithequark
As a valued member of our team, you can expect a range of benefits that will support your career growth, well-being, and work-life balance. These include:
- Paid Training to help you develop your skills and expertise
- Competitive Wages that reflect your value to the organization
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to recharge and relax
- Employee wellness and engagement programs to support your mental and physical health
- Opportunities for career development and professional growth
- A vibrant, inclusive work environment that fosters innovation and collaboration
- Flexibility with remote work options to suit your needs
Job Summary
We're seeking an innovative and insightful Customer Experience Transformation Consultant to join our team. As a key member of our pre-sales team, you'll work closely with our sales and marketing teams to provide expert support, design and execute specialized assessments, and develop tailored customer experience and pre-sales strategies that drive results.
Responsibilities
As a Customer Experience Transformation Consultant, your responsibilities will include:
- Collaborating with the sales and marketing teams to provide pre-sales support, including solution demonstrations and proposal preparations
- Leading/designing specialized assessments to surface pain-points and opportunities within the prospects targeted process, function, or customer journey
- Conducting detailed customer journey mapping to identify key touchpoints and opportunities for improvement, and providing recommendations across people, process, and technology
- Designing and executing CX/Mystery shopping initiatives to assess and improve the customer experience
- Analyzing customer feedback, generating insights, and recommending improvements or innovations based on blithequark's service and product offerings
- Working closely with cross-functional teams to benchmark existing client/prospect practices, customer experience strategies, and operating models, and providing insights and opportunities for improvement
- Leading workshops and co-innovation sessions with clients and prospects to surface opportunities for improvement and recommended actions aligned to targeted business objectives
- Assisting in the creation and development of a transformation/solutions narrative for targeted clients and prospects
- Delivering client-facing consulting engagements/assessments independently
- Assisting in achieving regional and global departmental targets related to benefit realization
Qualifications
To be successful in this role, you'll need:
- A Bachelor's degree in Business Administration, Marketing, Communication, or a related field
- Minimum of 7 years of experience in customer experience management, process improvement, consulting, including roles focused on customer journey mapping and pre-sales support
- Strong analytical skills with proficiency in data analysis tools
- Demonstrated ability to effectively manage projects and lead cross-functional teams
- Excellent communication, interpersonal, and presentation skills
- Experience in designing and implementing tailored customer experience and pre-sales strategies
Preferred Qualifications
While not required, the following qualifications would be highly advantageous:
- Certification in Customer Experience (CCXP) or related field
- Experience with sales enablement tools and methodologies
- Bilingual abilities
About Our Culture
At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
How to Apply
If you're passionate about customer experience and pre-sales, and you're looking for a challenging and rewarding role, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information].
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
Employment Type
This is a full-time position, with the opportunity to work remotely.
Apply Now
Don't miss out on this exciting opportunity to join our team and make a real impact on customer experience. Apply now to become a part of our dynamic and innovative team at blithequark. Apply for this job