Experienced Customer Service Representative - Remote Opportunity with blithequark - Delivering Exceptional Athlete Experiences (12-9pm EST Shift)

Join the blithequark Team as a Customer Service Representative and Make a Difference in the Lives of Athletes

blithequark is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a front-line representative of our brand, you will play a critical role in delivering exceptional experiences to our athletes. If you have a passion for providing top-notch customer service, are self-motivated, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About blithequark and the Industry

blithequark is a leading brand in the sports industry, dedicated to providing athletes with the best possible experiences. Our company culture is built on a foundation of exceptional customer service, teamwork, and a passion for sports. We believe in fostering a positive and inclusive work environment that encourages growth, learning, and fun. As a Customer Service Representative at blithequark, you will be an integral part of our team, working closely with our athletes to resolve issues, answer questions, and provide support.

Job Summary

The Customer Service Representative role is an essential part of our team, responsible for connecting with athletes and providing high-level support throughout their purchase journey. As a Customer Service Representative, you will work in a remote environment, handling a variety of customer inquiries, resolving issues, and escalating concerns as needed. Your goal will be to deliver first-call resolutions with white-glove service, demonstrating empathy and keeping athletes updated throughout the process.

Key Responsibilities

• Assist athletes with product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements.
• Deliver first-call resolution with white-glove service by owning athlete issues to the point of resolution, demonstrating empathy, and keeping athletes updated throughout the process.
• Handle escalated call transfers at a Tier II level support.
• Research, troubleshoot, and resolve athlete issues, and escalate issues that require deeper assessment or resolution.
• Work with individual stores and internal business partners to provide support and reach resolution related to athlete issues.
• Execute various back-office functions associated with customer inbound inquiries, including accurate logging and tracking of all incident information.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or Equivalent.
• 1-3 years of experience in customer service, help desk, or related experience (retail-oriented) is preferred.
• Able to type 25+ words per minute.
• Able to work weekend days and holidays.

Preferred Skills and Competencies:

• Customer-service oriented.
• Excellent written and verbal communication skills.
• Execution skills.
• Strong interpersonal and client consultation skills.
• Ability to work effectively in a team environment.
• Self-motivated and results-oriented.
• Strong detail orientation.
• Problem-solving and troubleshooting capabilities.

What We Offer

At blithequark, we offer a competitive total rewards package that includes:

• Target salary range: $30,900 - $46,200 per year.
• Incentive programs.
• Equity opportunities.
• Benefits package.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our team members and providing opportunities for growth and development. As a Customer Service Representative, you will have access to:

• Comprehensive training programs.
• Career advancement opportunities.
• Professional development resources.

Work Environment and Company Culture

At blithequark, we pride ourselves on a positive and inclusive work environment that encourages teamwork, learning, and fun. As a remote Customer Service Representative, you will have the flexibility to work from home and enjoy:

• Flexible work arrangements.
• Autonomy to work independently.
• Opportunities to connect with colleagues and management.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at blithequark.

We look forward to hearing from you and discussing how you can make a difference in the lives of our athletes!