Specialist - Global Customer Solutions at blithequark (Remote)

Join blithequark: Elevating Customer Experience on a Global Scale

At blithequark, we're on a mission to redefine the aviation industry by connecting people and uniting the world. As a global company operating in hundreds of locations worldwide, we understand the significance of fostering a diverse and inclusive workforce. With a growing team and tens of thousands of employees, we're committed to providing opportunities for growth and development. Our careers come with a competitive benefits package designed to keep you happy, healthy, and well-traveled. Are you ready to embark on a journey with us and make a meaningful impact?

About the Role: Specialist - Global Customer Solutions

As a Specialist in Global Customer Solutions at blithequark, you will play a pivotal role in ensuring that our customers receive exceptional service, even in the most complex situations. This role involves researching and partnering with various departments to address high-profile issues, conducting root cause analyses, and providing expert guidance to other team members. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we encourage you to apply.

Key Responsibilities

• Research and partner with stake-holding departments to ensure high-profile issues are sufficiently addressed and responded to.
• Ensure cases are properly documented, represented, and addressed, including public statements, DOT follow-up, and small claims court appearances on behalf of blithequark.
• Conduct root cause analysis as determined through thorough investigations and communicate suggestions to address failures.
• Work closely with other organizations to establish customer experience history for escalated incidents.
• Provide leadership updates and executive-level communications to advise on incident handling and resolution.
• Proactively identify opportunities to improve customer resolution.
• Provide SME and escalation support/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups.

Qualifications: What We're Looking For

Minimum Qualifications

• Minimum two years of operational/contact center experience.
• Superior written and verbal communication skills.
• Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers.
• Ability to maintain confidentiality.
• Ability to work both independently and collaboratively in a team environment.
• Demonstrated problem-solving ability, initiative, and superior decision-making skills.
• Excellent verbal and written communication skills, including the ability to translate customer interactions at the executive level.
• Ease in working in a fast-paced, dynamic, and deadline-driven environment.
• Proven analytical skills and superior attention to detail.
• Ability to prioritize work and effectively manage time.
• Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint).
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Reliable, punctual attendance is an essential function of the position.
• Experience with highly complex cases and customer service escalations.

Preferred Qualifications

• BA in English, Journalism, or a related field.
• Foreign language skills.
• EZR/SHARES proficiency.
• Strong subject matter expertise/working knowledge of blithequark's policies, procedures, and initiatives.
• Airline Industry Experience.

What We Offer

At blithequark, we offer a competitive compensation package, with a salary range of $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This role is also bonus eligible. Our benefits include:

• Medical, dental, vision, life, accident, and disability insurance.
• Parental leave.
• Employee Assistance Program.
• Commuter benefits.
• Paid holidays and paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Flight privileges.

Career Growth and Development

At blithequark, we're committed to fostering a culture of growth and development. As a Specialist in Global Customer Solutions, you'll have opportunities to enhance your skills and expertise, working with a diverse team of professionals. Our employee-run "Business Resource Group" communities provide a platform for networking and personal growth. With world-class benefits and privileges like space available travel, you'll be well-equipped to take on new challenges and advance in your career.

Our Culture and Work Environment

blithequark values diverse experiences and perspectives, and we're committed to creating an inclusive work environment. As a remote role, you'll have the flexibility to work from anywhere, while still being an integral part of our global team. We encourage collaboration, innovation, and creativity, and we're dedicated to providing the tools and resources you need to succeed.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to recruiting, employing, training, compensating, and promoting individuals regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform crucial job functions.

Ready to Join Our Team?

If you're passionate about delivering exceptional customer experiences and have a passion for problem-solving, we encourage you to apply for this exciting opportunity at blithequark. With a competitive compensation package, comprehensive benefits, and a culture that values growth and development, we're confident that you'll thrive in this role. Apply now and join our team in shaping the future of aviation!