Experienced Remote Member/Customer Services Advocate – Delivering Exceptional Member Experiences in a Dynamic Work Environment
About AAA Life Insurance
At AAA Life Insurance, we're committed to providing our members with exceptional service and support. As a leading provider of life insurance and financial services, we're dedicated to building trust and creating lasting relationships with our customers. Our team-driven atmosphere is built on a foundation of transparency, empathy, and a passion for delivering outstanding member experiences.Job Summary
We're seeking an experienced Remote Member/Customer Services Advocate to join our collaborative team. As a key member of our customer service team, you'll play a critical role in delivering exceptional service to our members, ensuring high satisfaction, growth, and retention. If you're a customer-focused professional with a passion for creating positive member experiences, we encourage you to apply.About the Role
As a Remote Member/Customer Services Advocate, you'll work directly with AAA Life members in a fast-paced inbound contact center, providing outstanding service and support. Your primary responsibilities will include:- Providing exceptional service to every caller by building trust and creating sustainable relationships through open and interactive communication.
- Applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations.
- Effectively handling customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes.
- Confidentially handling policy owner information and ensuring compliance and communication standards are met.
- Collaborating with internal teams to ensure thorough and timely resolutions for all members.
What We Offer
At AAA Life Insurance, we're committed to providing our team members with a dynamic work environment that offers excellent benefits, competitive compensation, and opportunities for growth and development. Some of the benefits you can expect include:- Competitive pay, $20/hour (plus shift premiums available based on scheduled hours)
- Work from home opportunities available
- Earn up to $2,500 in the first year in Retention Bonuses
- Medical Benefits available on 1st day of employment (including family coverage)
- Dental, Vision, Life, and Disability coverage
- Performance-based incentive plan
- Retirement Savings options, including a pension and 401k with a Company match
- Generous Paid Time Off Plan, including Holiday Pay, Floating Holiday Days, and a generous vacation policy
- Complimentary AAA Basic Membership
- Tuition reimbursement
Requirements
To be successful in this role, you'll need:- Minimum 2 years experience in a customer service-related position, with a high value placed on the customer/member experience; insurance/call center experience preferred
- Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division)
- Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired
- Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred
- Completion of insurance industry or LOMA coursework preferred
- High School Diploma required; some college-level coursework preferred
- Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN
Career Growth Opportunities and Learning Benefits
At AAA Life Insurance, we're committed to helping our team members grow and develop their careers. Some of the opportunities you can expect include:- Regular training and development programs to enhance your skills and knowledge
- Opportunities for advancement and career growth within the company
- Access to industry-leading tools and technologies
- Collaboration with experienced professionals in the insurance industry
Work Environment and Company Culture
At AAA Life Insurance, we're proud of our collaborative and team-driven atmosphere. Our work environment is designed to support your success, with:- A dynamic and supportive team culture
- Flexible work arrangements, including remote work options
- A focus on work-life balance and employee well-being
- Opportunities for socialization and community involvement