Customer Service Representative - Client Services - Term Life Insurance Policy Support

Join the Team at One of the Best Places to Work in Metro Atlanta

Primerica, a leading provider of financial services and term life insurance, has been recognized as one of the best places to work in the metro Atlanta area for nine consecutive years by the Atlanta Journal-Constitution. In 2022, we were also named one of the Best Employers for Diversity by Forbes for the second consecutive year. Our commitment to excellence and customer satisfaction has earned us a reputation as a great place to work, and we're excited to welcome new team members to our corporate office in Duluth, Georgia.

About the Role

We're seeking a highly skilled and motivated Customer Service Representative - Client Services to join our Agent Services department. As a Customer Service Representative, you will play a critical role in delivering exceptional customer service to our term life policyholders and agents. This is a fantastic opportunity to start a rewarding career path with a company that offers career growth, professional development, and a comprehensive benefits package.

Key Responsibilities

• Address verbal and written inquiries from term life policyholders and agents regarding billing, policy coverage, underwriting, or contract changes
• Identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly
• Perform corrections identified during calls and forward corrections to the appropriate party for further processing or approval when necessary
• Recognize priority situations and understand when to notify appropriate parties
• Maintain knowledge of Primerica's products and procedures
• Communicate professionally with irate customers and resolve issues efficiently

Essential Qualifications

• High school diploma or GED required
• 1 year of call center customer service experience preferred but not required
• Previous insurance or financial services experience is a plus
• Excellent PC skills and intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills and attention to detail
• Ability to maintain knowledge of company's products and procedures
• Ability to communicate professionally with irate customers

Preferred Qualifications

• Previous experience in a call center environment
• Knowledge of insurance or financial services industry
• Experience with customer relationship management (CRM) software

What We Offer

Career Growth and Development

At Primerica, we believe in investing in our employees and providing opportunities for career growth and development. The Customer Service Representative - Client Services role is the first step in a rewarding career path, with a defined opportunity for promotion. Our employees can make a plan to obtain the necessary knowledge, skills, and performance required to progress in the department.

Benefits Package

We offer a comprehensive benefits package, including:

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday, and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development and tuition reimbursement
• Company-sponsored social and philanthropy events

Work Environment and Culture

At Primerica, we value diversity and inclusion, and we're committed to creating a workplace that is respectful and inclusive of all employees. We offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth. Our employees are valued for their unique perspectives, and we're dedicated to providing opportunities for professional development and career advancement.

Schedule and Compensation

The Customer Service Representative - Client Services role is a 40-hour per week position, Monday-Friday, 8:00am-5:00pm. The salary range for this position is $28,000-$32,000 per year, based on experience.

Remote Work Option

We offer a remote work option after training, which requires a certain level of internet speed. The requirements for remote work are:

• Personal Computer / Laptop
• PC or MAC
• PC: Windows 10 compatible only (Cannot be Windows 7, 8, 9)
• Cannot use a Chromebook
• Internet Access - speed requirements:
• Upload speed: 8mbps
• Download speed: 15mbps

How to Apply

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for the Customer Service Representative - Client Services role at Primerica. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.