Customer Service Advocate I - Member Experience and Support at Oklahoma Complete Health, a Centene Company

Join the Team That's Changing Healthcare for 28 Million Members

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you want to be part of a dynamic team that's dedicated to transforming the healthcare industry? Look no further than Oklahoma Complete Health, a Centene company. We're seeking a talented Customer Service Advocate I to join our team and help us provide top-notch support to our 28 million members.

About Oklahoma Complete Health and Centene

Oklahoma Complete Health, a Centene company, is a leading provider of quality healthcare solutions in Oklahoma. We're committed to improving the health and well-being of our members and the communities we serve. As a diversified, national organization, Centene offers a unique blend of healthcare services, including Medicaid, Medicare, and commercial health plans. Our company culture is built on a foundation of inclusivity, diversity, and a passion for delivering exceptional customer experiences.

Our Mission and Values

At Oklahoma Complete Health, we're driven by a mission to provide high-quality, affordable healthcare solutions that meet the unique needs of our members. Our values include:

• Member-centricity: We put our members at the center of everything we do.
• Innovation: We strive to innovate and improve our services continuously.
• Integrity: We operate with transparency, honesty, and integrity.
• Respect: We treat our members, providers, and colleagues with respect and dignity.

Job Summary

As a Customer Service Advocate I, you will serve as the first-line advocate for our members and providers, resolving inquiries, issues, and concerns in a timely and personalized manner. You'll leverage various communication channels, including phone, live chats, and emails, to provide exceptional support and ensure that our members receive the care they need.

Key Responsibilities

• Respond to member and provider inquiries: Receive and respond to routine inquiries, requests, and concerns from members and providers in an accurate and timely manner.
• Mitigate and prevent escalations: Resolve issues and prevent escalations by providing personalized support and resolving problems in the initial contact.
• Provide front-line resolution: Serve as the front-line resolution advocate for various member and provider inquiries, requests, and concerns.
• Document interactions: Document all member or provider information and communications for quality and performance tracking through our Customer Relationship Management (CRM) applications.
• Maintain performance and quality standards: Meet established contact center metrics and adhere to quality standards, regulations, and policies.

Requirements and Qualifications

To be successful in this role, you'll need:

• High school diploma or GED: A high school diploma or GED is required.
• Entry-level position: This is an entry-level position, and little to no previous experience is required.
• Preferred experience: Experience interacting and multitasking using multiple systems and programs simultaneously is preferred.
• Residency requirement: Must reside in Oklahoma.

Skills and Competencies

To excel in this role, you'll need:

• Excellent communication skills: The ability to communicate effectively with members, providers, and colleagues.
• Problem-solving skills: The ability to analyze problems and provide solutions.
• Time management skills: The ability to manage multiple tasks and prioritize responsibilities.
• Adaptability: The ability to adapt to changing situations and priorities.

Career Growth Opportunities and Learning Benefits

At Oklahoma Complete Health, we're committed to helping our team members grow and develop their careers. We offer:

• Competitive compensation: A competitive salary range of $15.68 - $22.54 per hour.
• Comprehensive benefits package: A comprehensive benefits package, including health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off, and holidays.
• Flexible work arrangements: Flexible work arrangements, including remote, hybrid, field, or office work schedules.
• Training and development: Ongoing training and development opportunities to help you grow and advance in your career.

Work Environment and Company Culture

At Oklahoma Complete Health, we're proud of our company culture and work environment. We offer:

• Inclusive culture: An inclusive culture that values diversity and promotes respect and empathy.
• Collaborative team: A collaborative team environment that encourages innovation and teamwork.
• Work-life balance: A commitment to work-life balance and employee well-being.

Why Join Our Team?

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you. By joining our team, you'll have the opportunity to:

• Make a difference: Make a positive impact on the lives of our 28 million members.
• Grow your career: Grow and develop your career in a dynamic and supportive environment.
• Be part of a team: Be part of a collaborative team that's dedicated to delivering exceptional customer experiences.

How to Apply

If you're excited about this opportunity and want to join our team, please apply today. We can't wait to hear from you!