Customer Support Representative - Remote - Weekends Required - Sports Tech Industry - Competitive Pay and Benefits

Join the Team at Boom Entertainment: Where Innovation Meets Customer Delight

Boom Entertainment is a pioneering technology company that's revolutionizing the sports betting and online gaming industry. By partnering with top sports leagues, media companies, and casino operators, we provide cutting-edge technology and games that entertain millions of users worldwide. Our clients include NBC Sports, Barstool Sports, Penn National Gaming, and many more. We're on a mission to fuel the biggest winners in the industry, and we're looking for talented individuals like you to join our team.

About Our Company Culture

At Boom Entertainment, we're driven by a passion for innovation and customer satisfaction. We value trust, autonomy, and inclusivity, and we're committed to creating a work environment that's engaging, supportive, and fun. Our culture is built on the principles of integrity, curiosity, and a willingness to challenge the norm. We're a team of driven dreamers who are obsessed with quality and dedicated to making a positive impact on the industry and the world.

Job Summary

We're seeking a highly skilled and enthusiastic Customer Support Representative to join our fully-remote team. As a Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences, resolving user inquiries, and ensuring the smooth operation of our platforms. This is a fantastic opportunity to join a dynamic team, work in a fast-paced environment, and grow your career in the sports tech industry.

Key Responsibilities

• Provide live customer support to contest entrants via email and live chat features (Zendesk and Intercom)
• Handle support requests, escalate issues to the relevant parties, and ensure timely resolutions
• Monitor for critical site issues, escalate to the proper channels, and collaborate with teams to resolve problems quickly
• Resolve user inquiries related to sporting rules, account and billing issues, and provide clear, concise responses
• Verify user identities during sign-up, address gameplay questions, and respond to withdrawal status inquiries
• Collaborate with the support team to develop knowledge base articles, FAQs, and other resources to enhance customer experience
• Stay up-to-date with industry trends, product updates, and company policies to provide informed support

Essential Qualifications

• 2+ years of experience in a customer support or operations role, preferably in sports, tech, or a start-up environment
• Knowledge of and enthusiasm for sports, sports gaming, and technology
• Excellent written communication skills, with the ability to craft clear, concise responses
• Collaborative, team-oriented mindset with a strong focus on customer satisfaction
• Strong internet connection and reliability, with the ability to work in a fully-remote environment

Preferred Qualifications

• Experience working with Customer Support tools like Zendesk and Intercom
• Knowledge of online gaming fraud, payments, gaming tools, systems, and reports
• Familiarity with sports betting and online gaming regulations

What We Offer

At Boom Entertainment, we're committed to providing a comprehensive benefits package, opportunities for growth and development, and a fun, engaging work environment. Here are just a few of the perks and benefits you can expect:

• Competitive salary ($15/hr or state minimum wage, whichever is higher)
• Fully-remote work arrangement with flexible scheduling
• Quarterly contests and giveaways featuring prizes and swag boxes
• $300 home office reimbursement
• Parental support (paid leave, childcare, and adoption benefits)
• Health, Dental, Vision+ benefits
• 401K Match & FSA
• Opportunities for professional growth and development
• Inclusive, supportive work environment with a focus on work-life balance

Why You'll Love Working Here

At Boom Entertainment, we're passionate about creating a work environment that's engaging, supportive, and fun. Here are just a few reasons why you'll love working with us:

• Autonomy and trust: we empower our team members to take ownership of their work and make decisions
• Inclusive environment: we celebrate diversity and promote inclusivity in all aspects of our business
• Opportunities for growth: we invest in our team members' growth and development, providing training, mentorship, and opportunities for advancement
• Flexible work arrangements: we offer flexible scheduling and remote work options to support work-life balance

Ready to Join the Team?

If you're a motivated, customer-focused individual with a passion for sports tech, we want to hear from you! Apply now to join our team as a Customer Support Representative and start your journey with Boom Entertainment.

Don't miss this opportunity to be part of a dynamic team, work in a fast-paced environment, and grow your career in the sports tech industry. Apply today and take the first step towards a rewarding and challenging role!