Customer Service Representative - Remote - Health Insurance Industry - Inbound Phone Support - $18/Hour + Incentives

Join the Team at Blue Cross Blue Shield of Arizona: Transforming Healthcare for Over 80 Years

Blue Cross Blue Shield of Arizona (BCBSAZ) is a local, independent Blue Cross Blue Shield Association and a not-for-profit health insurance company headquartered in Phoenix. With a rich history dating back to 1939, BCBSAZ has grown to become a leading health insurance provider in Arizona, serving over 1.9 million Arizonans. Our mission is to inspire health and make it easy by delivering a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses.

About Our Company Culture and Values

At BCBSAZ, we prioritize the well-being and success of our employees. Our concept of Workability defines our future workforce strategy, focusing on flexibility and work-life balance. We believe that finding balance, happiness, and fulfillment in life is essential, and we're committed to providing an environment that supports this. As a remote customer service representative, you'll be part of a team that values excellence, privacy, compliance, and versatility within the health insurance industry.

Job Summary

We're seeking a full-time, remote Customer Advocate Phone Specialist to join our team! As a Customer Service Representative, you'll provide exceptional inbound phone support to our customers, addressing their inquiries and concerns with empathy and expertise. This is a unique opportunity to make a positive impact on the lives of Arizonans and contribute to our mission of transforming healthcare.

Key Responsibilities

• Customer Care: Identify, research, process, resolve, and respond to customer inquiries and correspondence via telephone, written communication, and/or in person.
• Member Advocate: Explain various information concerning our services, including contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, and more.
• Answer a diverse and high volume of health insurance-related customer calls and correspondence daily.
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals.
• Document and record facts regarding inquiries and correspondence by updating BCBSAZ files and systems.
• Demonstrate and maintain current working knowledge of required BCBSAZ systems, procedures, forms, and manuals.
• Perform all other duties as assigned.

What We Offer

Compensation and Benefits

• Starting Hourly Rate: $18.00 with opportunities to earn more with performance and quality-based incentives and bonuses!
• Bilingual Premium: Additional $1 per hour for Phone Specialists who speak Spanish proficiently.
• $1,000 Onboarding Bonus: ($500 at 3 months and another $500 at 6 months).
• Up to 16 days PTO, 11 paid holidays.
• 8 hours paid Volunteer hours to serve our community!
• Up to a 12% Annual bonus based on Corporate Goals and Individual Performance.
• Medical, Dental, and Vision Coverage.
• 401(k) up to 5% dollar per dollar match.
• Employee discounts, Gym Reimbursement, Wellness Programs, incentive bonuses, and more!

Work Environment and Culture

• Remote Work: Enjoy the flexibility of working from home within the state of Arizona.
• Work-Life Balance: Prioritize your well-being and success with our Workability concept.
• Collaborative Team: Join a team that values excellence, privacy, compliance, and versatility.
• Professional Growth: Develop your skills and expertise in the health insurance industry.

Requirements and Qualifications

Essential Qualifications

• High School Diploma or Equivalent.
• At Least 1 Year of External Customer Service Experience.
• Intermediate Skill in Office Equipment: Including copiers, fax machines, scanners, and telephones.
• Detailed Oriented: Maintain confidentiality and privacy, and ability to navigate multiple computer systems and software programs.

Preferred Qualifications

• Bilingual: Spanish language proficiency is highly valued.
• Health Insurance Industry Experience: Previous experience in the health insurance industry is an asset.

Career Growth Opportunities and Learning Benefits

At BCBSAZ, we're committed to the growth and development of our employees. As a Customer Service Representative, you'll have access to:

• 9+ Weeks of Instructor-Led Paid, Virtual Training: Develop your skills and expertise in the health insurance industry.
• Mentorship and Coaching: Receive guidance and support from experienced team members.
• Career Advancement Opportunities: Explore opportunities for growth and advancement within the company.

Why Join Our Team?

By joining our team at Blue Cross Blue Shield of Arizona, you'll have the opportunity to:

• Make a Positive Impact: Contribute to our mission of transforming healthcare and inspiring health.
• Grow Professionally: Develop your skills and expertise in the health insurance industry.
• Enjoy Work-Life Balance: Prioritize your well-being and success with our Workability concept.
• Be Part of a Collaborative Team: Join a team that values excellence, privacy, compliance, and versatility.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on the lives of Arizonans, we encourage you to apply for this exciting opportunity. Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page.

We look forward to hearing from you and exploring how you can contribute to our mission of transforming healthcare!