Sales Support Specialist

AireSpring is a leading provider of Managed IT services for medium and large enterprises, offering a comprehensive suite of solutions. As a family-owned and operated business, we pride ourselves on our commitment to exceptional customer satisfaction consistently achieving over 90% satisfaction rates setting a new standard of excellence in the industry.

Join Our Team as a Sales Support Specialist in the Customer Experience Team!

We’re seeking a Sales Support Specialist to join our Customer Experience Team. This role is critical to ensuring smooth sales operations and providing exceptional support to our sales managers, customers, and vendors. This is not a commission-based sales role—instead, it focuses on operational excellence, accuracy, and efficiency.

Key Responsibilities

• Partner with Sales Managers and Channel Managers to support daily sales activities.

• Prepare and review quotes, track opportunities and orders, and maintain accurate records.

• Serve as the main point of contact for customers, vendors, and internal teams (provisioning, billing, support).

• Interface with telecom carriers and vendors to check availability, track orders, and resolve issues.

• Troubleshoot order delays or provisioning bottlenecks using critical thinking and problem-solving skills.

• Maintain clear and timely communication across all stakeholders to ensure a positive customer experience.

• Manage multiple tasks, priorities, and deadlines efficiently.

What We’re Looking For

• Experience with telecom carriers and familiarity with vendor operations.

• Exceptional written and verbal English communication skills.

• Strong organizational skills and attention to detail.

• Proactive, solution-oriented mindset with the ability to navigate corporate challenges.

• Comfortable managing multiple accounts, deadlines, and priorities simultaneously.

Perks and Benefits

• 100% Remote – work from wherever you are!
• No travel required.

If you’re ready to bring your skills, energy, and passion for telecommunications to our team, we’d love to hear from you! Apply today and help us deliver incredible experiences to our customers.