Provider Enrollment Operations Supervisor

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is hiring a Provider Enrollment Operations Supervisor to lead a remote team supportingprovider enrollment and healthcare operations. You’ll ensure compliance with service level agreements (SLAs), guide day-to-day operations, and elevate the provider and customer experience.

Your role in our mission

• Supervise provider enrollment transactions to maintain accuracy, data integrity, and SLA compliance.

• Mentor and assist enrollment agents in resolving complex processing inquiries.

• Monitor service levels and escalate issues to management to minimize risk.

• Review and submit client reports on a daily and weekly basis.

• Support the manager in training, coaching, and daily operational oversight.

What we’re looking for

• Bachelor’s degree or equivalent experience, ideally in business management.

• 6+ years of customer service experience, with 3–5 years in provider enrollment or healthcare operations.

• At least 2 years in a supervisory or leadership role.

• Strong analytical, problem-solving, and communication skills.

• Ability to work independently and manage a remote team effectively.

What you should expect in this role

• Fully remote position with occasional collaboration across teams and stakeholders.

• Fast-paced environment with high-volume provider enrollment activities.

• Opportunity to shape processes and mentor a high-performing team.

• Competitive pay, flexible vacation policy, and comprehensive benefits.

• A culture that values innovation, continuous learning, and career growth.

#LI-REMOTE

#LI-JT1

The pay range for this position is $48,400 – $69,200 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.