Remote Chat Support Specialist – USA Remote Jobs
Job Description
Aetna, a leading healthcare company, is seeking a Remote Chat Support Specialist to join our team in Indianapolis, Indiana. This is a part-time position at the Associate level, requiring at least 3 years of experience in a similar role. As a Remote Chat Support Specialist, you will be responsible for providing exceptional customer service to our clients through live chat... support.
Responsibilities
- Respond to customer inquiries and resolve issues through live chat
- Provide accurate and timely information on insurance plans and benefits
- Troubleshoot technical issues with online tools and resources
- Collaborate with team members to ensure a seamless customer experience
- Maintain detailed records of customer interactions and transactions
- Adhere to company policies and procedures regarding confidentiality and data security
Requirements
- Energetic and dedicated personality traits
- Strong attention to detail and problem-solving skills
- Excellent written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and web-based applications
- Experience in customer service or support roles
- High school diploma or equivalent required
Benefits
- Vision insurance
- Paid Time Off (PTO)
- Gym membership
Working Environment
At Aetna, we are committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone can thrive and reach their full potential.
Deadline to Apply
August 8, 2026
Equal Opportunity Statement
Aetna is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment for all employees, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.
How to apply
Apply on GrabJobs and you will be notified if shortlisted for the job.
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