Experienced Senior Data Analyst for Disney Streaming Services – Data Analysis and Subscriber Management Expert

Introduction to Disney and the Role

Imagine being part of a team that brings magic to millions of people around the world. At Disney, we are committed to delivering top-tier storytelling and entertainment to fans and families everywhere. Our Immediate to Shopper group oversees the Hulu and Disney+ streaming services, and we are seeking a highly skilled Senior Data Analyst to join our team. As a Senior Data Analyst, you will play a critical role in supporting the Subscriber Operations capability within the Data Analysis group, responsible for the valuation of subscriber adjustments across the Disney Streaming portfolio, including Disney+, Hulu, ESPN+, and Star+.

Job Summary

The primary responsibility of this role is to support ongoing companion measurement for various business-critical initiatives. You will work closely with our upstream messaging partners to ensure accurate delivery of subscription change messaging (including price increases, subscriber arrangements, and new data being collected) by determining which subscribers should receive our legally committed notifications. Additionally, you will help identify subscribers impacted by incidents requiring timely and lawful remediations. You will collaborate with incident management, Business Operations, and trade engineering to ensure the integrity of our subscriber adjustments and that customers receive refunds when required.

Key Responsibilities

• Manage data intake and document requirements related to subscriber messaging campaigns (including price increases, subscriber arrangements, and new data being collected) and incident remediation (ensuring that the right customers receive refunds when required)
• Develop queries based on required business logic, sometimes legally committing, to determine accurate companions of subscribers for messaging and/or remediation
• Communicate business requirements to technical teams and provide concise summaries of technical progress or potential detours to business stakeholders
• Develop strong knowledge of subscriber adjustments and the technical system that underlies subscriber data
• Manage project planning and timelines and facilitate cross-functional delivery to ensure readiness for significant business events
• Drive alignment across Data, Business Operations, and Finance through the development of strong communication processes and operational playbooks
• In collaboration with Data Product and Data Quality Engineering, contribute to the design of robust reporting solutions that minimize data incidents

Essential Qualifications

To be successful in this role, you should have:

• 2+ years of work experience developing in SQL, particularly in an ETL processing pipeline
• 2+ years of analytical experience
• Demonstrated ability to communicate technical and/or analytical concepts to a wide range of audiences
• Knowledge of Python/R or other statistical programming languages
• Knowledge of data analysis and data visualization tools like Tableau, Looker, Chartio, etc.
• Strong interpersonal skills, as well as written and verbal presentation skills

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Understanding of statistical concepts (e.g., hypothesis testing, regression analysis)
• Postgraduate degree
• Knowledge of Airflow

Career Growth Opportunities and Learning Benefits

At Disney, we are committed to helping our employees grow and develop in their careers. As a Senior Data Analyst, you will have access to a wide range of training and development opportunities, including:

• Professional development courses and workshops
• Mentorship programs
• Opportunities to work on high-impact projects and initiatives
• Collaboration with experienced professionals in the field

Work Environment and Company Culture

At Disney, we pride ourselves on our collaborative and dynamic work environment. As a Senior Data Analyst, you will be part of a team that values innovation, creativity, and teamwork. Our company culture is built on a foundation of:

• Respect and inclusivity
• Open communication and feedback
• Continuous learning and growth
• Recognition and reward for outstanding performance

Compensation, Perks, and Benefits

We offer a competitive salary range of $20-30 per hour, as well as a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Access to exclusive Disney perks and discounts

Conclusion

If you are a motivated and experienced data analyst looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Data Analyst at Disney, you will have the chance to work on high-impact projects, collaborate with experienced professionals, and contribute to the success of our streaming services. Don't miss out on this opportunity to join our team and help bring magic to millions of people around the world. Apply now to become a part of the Disney team!