Experienced Full Stack Customer Service Representative – Pet Industry E-commerce Support

Are you a people person with a passion for helping others? Do you have a knack for problem-solving and a love for pets? If so, we may have the purr-fect opportunity for you! Chewy, a leading e-commerce retailer in the pet industry, is seeking a highly motivated and customer-centric Customer Service Representative to join our award-winning team.

About Us

At Chewy, we're revolutionizing the pet industry by providing an unparalleled customer experience. Our team is dedicated to delivering exceptional service, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be the face of our company, working directly with customers to resolve their queries and concerns. If you're passionate about pets and have a knack for building strong relationships, we want to hear from you!

What You'll Do

As a Customer Service Representative, you'll be responsible for:

• Engaging directly with customers via phone, email, or chat to resolve their queries and concerns
• Researching and problem-solving to determine the best solutions for customers
• Operating with empathy, understanding, and kindness to customers and team members alike
• Utilizing active listening skills to ensure that customers feel heard and valued
• Collaborating with team members across various levels of the organization to contribute to a culture of collaboration and customer-centricity
• Participating in ongoing training and development to enhance your skills and knowledge

What You'll Need

To be successful in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task and perform well in a fast-paced environment
• Proficiency in using computers, including data entry and rapid navigation through systems and the internet
• Ability to adapt to change and flexibility to shift schedule and work overtime as needed
• Proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Ability to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A dedicated workspace with a computer, monitor, keyboard, mouse, headset, and webcam
• A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed)
• A cell phone or tablet for two-factor authentication through Okta Verify

Why Chewy Customer Service?

At Chewy, we're committed to creating a culture that empowers our team members to become their best selves. As a Customer Service Representative, you'll enjoy:

• Competitive wages and benefits, including medical and dental insurance, 401k, and more
• Ongoing training and development to enhance your skills and knowledge
• Opportunities to grow and advance in your career
• A culture of collaboration and customer-centricity
• A supportive and inclusive work environment

Our Culture

At Chewy, we're a team of passionate and driven individuals who are dedicated to making a difference in the lives of pets and their owners. Our culture is built on the following values:

• YOU BELONG: We're a place where you can be your authentic self and bring your unique perspectives to the table.
• YOU CAN GROW: We're committed to helping you develop your skills and knowledge to achieve your career goals.
• YOU CAN MAKE A DIFFERENCE: We encourage you to be curious, ask questions, and bring ideas forward to make a positive impact.
• YOU WILL GET SUPPORT: We're committed to providing ongoing training and development, resources, and opportunities to help you succeed.
• YOU WILL GET REWARDED: We offer competitive wages, benefits, and perks to show our appreciation for your hard work and dedication.

Equal Opportunity Employer

Chewy is committed to equal opportunity and values diversity and inclusion in all aspects of our business. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

How to Apply

If you're passionate about pets and customer service, we want to hear from you! Apply now and join our team of dedicated and driven individuals who are making a difference in the lives of pets and their owners. Apply Job! Apply for this job