Experienced Part-Time Customer Service Representative – Provider Relations Recruiter

Are you a highly motivated and compassionate individual with excellent communication skills? Do you have a passion for building relationships and providing exceptional customer service? We are seeking an experienced Part-Time Customer Service Representative – Provider Relations Recruiter to join our dynamic team at [Company Name]. As a key member of our team, you will play a vital role in locating legal providers for our customers, building our network of provider relationships, and promoting our CLC Legal Program.

About Us

At [Company Name], we are dedicated to providing our members with access to top-rated attorneys in their local communities, as well as Identity Theft Protection. Our mission is to empower individuals and families to take control of their legal needs, and we are committed to delivering exceptional service and support every step of the way. As a provider relations recruiter, you will be an integral part of our team, working closely with customers, legal providers, and internal stakeholders to build strong relationships and drive business growth.

Key Responsibilities

As a Part-Time Customer Service Representative – Provider Relations Recruiter, your key responsibilities will include:

• Assisting customers with locating a qualified legal provider for their legal needs, providing personalized support and guidance throughout the process
• Building and maintaining our network of legal providers by researching and utilizing various online and referral recruitment resources
• Introducing and promoting the CLC Legal Program to legal providers through cold calling and other outreach efforts
• Validating legal providers' professional licensing through local and state agencies to ensure compliance and quality
• Managing a caseload of 25+ customers, providing timely and effective support to meet their needs and exceed expectations
• Successfully recruiting for individual customer referrals, network partnerships, legal class requests, and other special promotions/assignments
• Meeting or exceeding established company standards of provider and member satisfaction, accuracy, quality, and timelines

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Compassionate and courteous communication skills, with the ability to interact effectively with customers, legal providers, and internal stakeholders
• Strong organizational and time-management skills, with the ability to multitask and prioritize multiple cases
• Ability to accurately retain and document large amounts of information, with attention to detail and a commitment to accuracy
• A willing, "can-do" attitude, with a proactive approach to seeking out best solutions and outcomes for our customers and providers
• High school or equivalent education (preferred)

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in customer service, sales, or a related field
• Familiarity with the legal industry and/or provider relations
• Strong research and analytical skills, with the ability to identify and capitalize on opportunities
• Proficiency in CRM software and other technology platforms

Work Environment & Physical Demands

This role operates in a professional office environment, with regular use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk, and hear. Travel is not required for this position.

Career Growth Opportunities & Learning Benefits

As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for professional growth and advancement within the company
• A dynamic and supportive work environment that encourages collaboration and innovation
• Competitive compensation and benefits package, including hourly pay and monthly incentives

Compensation, Perks, & Benefits

We offer a competitive compensation package, including:

• Hourly pay
• Monthly incentives
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and advancement

How to Apply

If you are a motivated and compassionate individual with a passion for building relationships and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application via the link below: https://legalshieldcorp.wd1.myworkdayjobs.com/CLC/job/Remote-Job-Posting/Provider-Relations-Recruiter_R0002062 We look forward to hearing from you! Apply for this job