Experienced Social Media Chat Support Specialist for a Great Places to Work Company – Enchanted Fairies

About Us

Are you a highly motivated and customer-centric individual looking for a remote position that offers a unique blend of work-life balance, personal growth, and social responsibility? Do you want to join a company that has been recognized as a Great Places to Work and Top Places to Work? Look no further! Enchanted Fairies, a national Magical Fine Art Portrait organization, is seeking an experienced Social Media Chat Support Specialist to join our dynamic team.

Our Mission

At Enchanted Fairies, we are on a mission to create beautiful portraits for families of their children that will be treasured for a lifetime. We are also committed to making a massive impact for children nationwide, both in strengthening children's self-confidence and in donating to charities that work ground-zero to fight hunger, trafficking, and to provide human enrichment experiences to children with life-altering conditions. Our movement of change and good will has already donated over $2 million to children's charities, and with your help, we could donate even more.

Our Core Values

- TEAM FIRST: We believe that if we take care of our team, the love will just radiate out to our clients! - MAGIC NEVER STOPS: We make sure we keep the magic and fun going every step of the way for our team and our clients! - EMBRACE CHANGE: We are a fast-growing company and with that comes opportunities best suited for those that are agile and adapt!

About the Role

We are seeking a highly skilled and customer-focused Social Media Chat Support Specialist who has the ability to understand our guests and provide a magical experience before they arrive at their local Enchanted Fairies to have an adventure. As a key member of our social media support team, you will be responsible for assisting our amazing guests/potential guests with their social media inquiries across all platforms, including Facebook, Instagram, Twitter, and more.

Responsibilities

- Responds to inquiries and comments across all social media platforms in a timely and professional manner. - Ensures all client inquiries and issues are resolved promptly and professionally across multiple channels. - Develops a thorough understanding of our magical experiences and ensures the appropriate actions are taken to resolve guests' problems and concerns. - Maintains records of client interactions with inquiry details, complaints, or comments. - Attends and participates in department and/or company meetings to stay up-to-date on company initiatives and goals.

Requirements

- A minimum of 1 year of social media client support experience or a similar role. - Previous experience with CRM and social media management software, with Agora experience preferred. - Intermediate technical skills, including proficiency in Windows/Mac, Office Suite, CRM, and other software applications. - Ability to adapt and learn new software easily. - Reliable computer with very fast internet (this is a remote position). - Strong communication skills, both written and verbal. - High attention to detail and organized approach to work. - Resourceful and diligent in research. - Flexible in working together with coworkers and taking constructive criticism to achieve company goals. - High level of emotional intelligence.

Benefits & Perks

- FREE Medical, Dental, Vision & Life Insurance - FREE Employee Assistance Program - 401k with company match, Short & Long-Term Disability, Accident & Critical Illness - Pet Insurance (they're family too!) - Legal Plan & Identity Protection Plan - Quarterly Cruise/Cash Giveaways for Team Members - 10 Days PTO (starts accruing from the first day) - Paid Holidays (with no waiting period) - Competitive pay - Fast Growth Opportunities - Generous 100% Employee Discount + Employee Discount Program - We have donated over $2 million to children's charities & are just getting started.

Why Join Us?

At Enchanted Fairies, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and team members. We are a drug-free workplace and offer a unique blend of work-life balance, personal growth, and social responsibility. If you are a highly motivated and customer-centric individual looking for a remote position that offers a sense of purpose and fulfillment, we encourage you to apply.

How to Apply

If you are ready to join a company that is making a difference in the lives of children nationwide, please submit your application through our website. We look forward to reviewing your application and discussing this exciting opportunity with you further. Apply for this job