Technical Customer Care Specialist I - Remote Call Center Representative - Dealertrack Customer Care Team

Join the Cox Automotive Family and Be a Force for Good in the World

At Cox Automotive, we're passionate about creating a better future for everyone. Our award-winning workplace culture is built on a foundation of inclusion, kindness, and a commitment to making a positive impact. We're excited to welcome a new team member to our Dealertrack Customer Care team as a Technical Customer Care Specialist I. If you're a customer-focused and growth-oriented individual looking for a new challenge, we want to hear from you!

About the Role

As a Technical Customer Care Specialist I, you'll play a critical role in delivering exceptional customer experiences and providing technical support for our Dealertrack family of products. This is a remote call center position, and we're open to candidates from all over the United States. You'll work Monday through Saturday, between 7 AM and 7 PM, in the Central Time Zone. If you're a motivated and customer-focused individual looking for a new opportunity, keep reading to learn more!

Key Responsibilities

• Customer Support: Respond to routine customer questions relating to product usage and technical support issues for the Dealertrack family of products.
• Product Expertise: Develop and maintain expert-level knowledge of MotoSnap Solutions and Products, as well as technical expertise in Dealertrack products and related devices and platforms.
• CRM Management: Accurately log all customer information in our CRM customer ticketing system.
• Service Level Agreements: Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure.
• Follow-up Skills: Develop strong follow-up skills to ensure timely resolution of customer issues.
• Multitasking: Handle and respond to multiple open issues simultaneously while maintaining productivity and timeliness.
• Independent Work: Work independently with little direction and multitask while handling various tickets at once.
• Communication: Facilitate communication from the Support Team to other departments as needed to complete cases.

Essential Qualifications

Minimum Requirements

• Education: High School Diploma or GED.
• Experience: Generally, less than 2 years of experience in a related field.
• Flexibility: Must be flexible to work any shift during business hours, currently Monday - Saturday, 7 AM - 7 PM (hours subject to change to meet business needs).

Preferred Qualifications

• Technical Background: Technical background preferred.
• Associates Degree or Technical Certification: Associates Degree or Technical Certification required or equivalent work experience.
• Computer Applications: Knowledge of various computer applications, including experience with business support applications such as MS Office (Word, PowerPoint, and Excel).
• Communication Skills: Excellent oral and written communication skills.
• Team Experience: Experience working in a team environment and assisting others.
• Typing Speed: Ability to type 40+ WPM.
• Follow-up/Follow-through Skills: Strong follow-up and follow-through skills.
• Multitasking: Ability to handle and respond to multiple open issues simultaneously while maintaining productivity and timeliness.

What We Offer

At Cox Automotive, we're committed to creating a workplace culture that's inclusive, supportive, and rewarding. Here are just a few benefits of joining our team:

• Competitive Compensation: We offer competitive salaries and benefits packages to support your financial well-being.
• Opportunities for Growth: We're committed to helping our team members grow and develop their skills through training, mentorship, and career advancement opportunities.
• Flexible Work Arrangements: We offer flexible work arrangements, including remote work options, to support your work-life balance.
• Recognition and Rewards: We recognize and reward our team members for their contributions and achievements.
• Diverse and Inclusive Culture: We're committed to creating a diverse and inclusive workplace culture that values and respects all employees.

Why Join Us?

At Cox Automotive, we're passionate about making a positive impact in the world. By joining our team, you'll be part of a organization that's committed to:

• Creating a Better Future: We're working to create a better future for everyone, through our innovative solutions and services.
• Putting People First: We put people first in everything we do, from our customers to our employees.
• Embracing Inclusion and Kindness: We're committed to creating a workplace culture that's inclusive, kind, and respectful.

How to Apply

If you're excited about joining our team as a Technical Customer Care Specialist I, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to learn more about you and discuss this opportunity further.

Conclusion

As a Technical Customer Care Specialist I, you'll play a critical role in delivering exceptional customer experiences and providing technical support for our Dealertrack family of products. With a competitive salary and benefits package, opportunities for growth and development, and a workplace culture that's inclusive and supportive, this is an exciting opportunity to join our team. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply today!