Remote Care Technician (French Bilingual) - Cardiac Rhythm Management - Abbott

Join the Team: Remote Care Technician (French Bilingual) at Abbott

Are you a motivated and detail-oriented individual with a passion for healthcare technology? Do you have a strong background in electronics and mechanical assembly? Look no further! Abbott, a global healthcare leader, is seeking a Remote Care Technician (French Bilingual) to join our team in Sylmar, CA. As a Remote Care Technician, you will play a critical role in ensuring the quality and reliability of our medical devices, working with a talented team to analyze and repair complex medical equipment.

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. With 115,000 colleagues serving people in more than 160 countries, we are committed to creating breakthrough science to improve people's health.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, student debt program, and education benefit - an affordable and convenient path to getting a bachelor's degree
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune

The Opportunity

This position works out of our Sylmar, CA location in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. The Remote Care Technician is responsible for performing root-cause analysis and upgrades on high-quality medical device hardware and systems. This position includes detailed assembly and testing of various electronic components and finished devices.

Main Responsibilities:

• Process Return Material Authorization (RMA) receiving equipment into the Service Depot
• Perform root-cause analysis, repair, upgrades, and testing of product and systems that return from the field, documenting all work on Service Reports
• Complete all necessary service documentation required for returned product
• Assist in maintaining organization within the Service Depot
• Maintain inventory levels and provide inventory counts when required
• Provide assistance in the authorizing of technical documents related to the repair, upgrade, or testing of returned product
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

Requirements:

To be successful in this role, you will need:

• High School Diploma/GED
• Exceptional troubleshooting ability
• Physical ability to lift 30 pounds overhead
• Language Proficiency in French and English
• Mechanical assembly, able to work with tools
• Soldering skills
• Fiber optic splicing a plus
• PC experience a must
• Previous experience in a medical device company preferred
• Good organizational and follow-up skills
• Ability to interface with multiple groups in the organization to resolve service issues
• Overall positive and optimistic attitude
• Technical writing skills are a plus
• Works well independently
• Experience working in a broader enterprise/cross-division business unit model preferred
• Ability to work in a highly matrixed and geographically diverse business environment
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment
• Ability to leverage and/or engage others to accomplish projects
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Multitasks, prioritizes, and meets deadlines in a timely manner
• Strong organizational and follow-up skills, as well as attention to detail
• Ability to maintain regular and predictable attendance
• Occasional overtime is a requirement of this position

What We Offer:

In addition to the opportunity to work with a talented team and contribute to the development of life-changing technologies, we offer:

• A competitive salary ($17.33 - $34.67/hour)
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, student debt program, and education benefit
• A dynamic and supportive work environment

How to Apply:

If you are a motivated and detail-oriented individual with a passion for healthcare technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to:

We look forward to hearing from you!

Equal Opportunity Employer:

Abbott is an Equal Opportunity Employer, committed to employee diversity. We welcome applications from qualified candidates of all backgrounds.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.