Experienced Customer Service Representative – Remote Work Opportunity with Concentrix + Webhelp
Join Our Global Team of Game-Changers and Reimagine Your Career
Are you a customer service professional looking for a new challenge? Do you want to work from the comfort of your own home and make a real difference in people's lives? Look no further! Concentrix + Webhelp is seeking an experienced Customer Service Representative to join our remote team. As a game-changer in the customer experience industry, we're passionate about delivering exceptional service and creating a positive impact on our customers and communities.
About Us
Concentrix + Webhelp is a global leader in customer experience and business process outsourcing. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our company culture is built on a people-first approach, where we champion our employees and invest in their growth and well-being. We're a diverse and inclusive team from over 70 countries, united by our passion for delivering exceptional customer experiences.
Career Growth and Personal Development
As a Customer Service Representative at Concentrix + Webhelp, you'll have the opportunity to reimagine your career journey and develop new skills. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to help you succeed. Plus, with a strong focus on career growth and development, about 80% of our managers and leaders have been promoted from within. You'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You'll Do in This Role
As a Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Helping customers resolve basic technical issues
- Tracking, documenting, and retrieving information in databases
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
As a Customer Service Representative at Concentrix + Webhelp, you'll enjoy:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Join Our Team Today!
If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
English
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Equal Opportunity/Affirmative Action Employer:
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
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