Experienced Pre-Licensed Customer Service Representative – Remote Opportunity for Career Growth and Professional Development

About Teleperformance

Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Why Choose Teleperformance?

If you are on the hunt for a career and not just another job, Teleperformance is the place for you! We want to invest in your future! Our company culture is built on the principles of innovation, collaboration, and customer-centricity, making us an ideal place for individuals who are passionate about delivering exceptional customer experiences.

How to Become a Licensed Insurance Agent with Teleperformance

We offer a 5-day paid training program to help you prepare for the State Insurance Exam. This comprehensive training program is designed to equip you with the knowledge and skills required to pass the exam and become a licensed insurance agent. Our training program includes:

• A dedicated trainer to guide you through the training process
• Study materials and resources to support your learning
• Coverage of the cost of the state exam
• Scheduling of your state exam

After passing your exam, we will support you in obtaining your license in the 50 states/territories we operate in. Our goal is to empower you with the knowledge and skills required to succeed in your career as a licensed insurance agent.

Benefits of Working with Teleperformance

We offer a range of benefits that make us an attractive employer, including:

• Paid training and development opportunities
• Competitive wages and salaries
• Full benefits package, including medical, dental, vision, and 401(k) plans
• Paid time off and employee wellness programs

About the Role

As a Pre-Licensed Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities

Your key responsibilities will include:

• Resolving complex consumer issues and advising first-level representatives on high-level issues
• Assisting policyholders with billing questions and concerns
• Providing support to policyholders with any policy changes requested
• Supporting policyholders' needs by providing recommendations and adjusting as necessary

Qualifications

We are looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• 6 months of customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High school graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• 6 months of call center experience, preferred
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To work from home, you will need:

• Internet connection requirements:
• Minimum subscribed download rate equal to or exceeds 12.0 Mbps
• Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Be One of Our People

At Teleperformance, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a range of employee wellness and engagement programs to support your well-being and help you achieve a healthy work-life balance.

Equal Opportunity Employer

Teleperformance is an equal opportunity employer and welcomes applications from diverse candidates.

Apply Now

Ready to take the first step in your career journey? Apply now to become a Pre-Licensed Customer Service Representative with Teleperformance. We look forward to hearing from you!