Retail Banker I - Customer Relationship Expert (30 Hours Weekly) - Deerfield Beach, Florida - Deliver Legendary Customer Experiences & Drive Business Growth

Join the TD Team as a Retail Banker I and Make a Meaningful Impact!

Are you a motivated and customer-focused professional looking for a challenging and rewarding role in the banking industry? Do you have a passion for delivering exceptional customer experiences and driving business growth? If so, we want to hear from you! TD is seeking a talented Retail Banker I to join our team in Deerfield Beach, Florida. As a Retail Banker I, you will play a critical role in delivering TD's brand promise by providing financial expertise and consultative advice to customers. You will be responsible for identifying customer needs, offering tailored solutions, and building long-lasting relationships.

About TD and Our Culture

At TD, we're guided by our purpose to enrich the lives of our customers, communities, and colleagues. We're committed to fostering an inclusive and diverse work environment that reflects the communities we serve. Our culture is built on a foundation of respect, empathy, and teamwork. We believe in providing opportunities for growth and development, and we're dedicated to making a positive impact in the communities we serve.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

The Role - Retail Banker I

As a Retail Banker I, you will be an integral part of our customer relationship team. You will work closely with customers to understand their financial goals and provide tailored solutions to help them achieve success. Your primary responsibilities will include:

• Delivering legendary customer experiences by providing financial expertise and consultative advice
• Identifying customer needs and offering tailored solutions to help them achieve their financial goals
• Building long-lasting relationships with customers and providing exceptional customer service
• Utilizing customer relationship management tools to proactively identify customer solutions and lead-focused outbound sales activities
• Evaluating issues, errors, and problems based on practices and existing precedents or procedures
• Explaining detailed and/or complicated information to customers and team members
• Participating in customer outreach, servicing, and advice activities to deliver on our unexpectedly human promise
• Engaging in conversations with customers about loan products and facilitating the application intake process

Key Responsibilities

Customer Accountabilities

• Deliver legendary customer experiences by providing financial expertise and consultative advice
• Understand and support the Bank's Customer Service Strategy
• Build trust with customers through educational content and tools
• Provide consultative support and advocate for customers with proactive insights and recommendations
• Establish and nurture customer relationships by consistently displaying product knowledge and actively listening to customer needs

Shareholder Accountabilities

• Promote the full suite of products, sales, services, and banking capabilities
• Understand and apply operating policies and procedures
• Ensure documentation is accurate and properly reflects client/business intentions
• Ensure necessary due diligence to support the accuracy of all customer transactions/activities

Employee/Team Accountabilities

• Participate fully as a member of the team and support a positive work environment
• Continuously enhance knowledge/expertise in own area and participate in knowledge transfer within the team and business unit
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the Bank, both internally and/or externally

Requirements and Qualifications

Education and Experience

• High school diploma or GED required
• 1+ year of related experience in banking or a related field
• Teller experience preferred
• Cross-trained to take customer transactions

Skills and Competencies

• Superior customer service skills
• Strong organizational skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with the ability to be concise, clear, and consistent
• Demonstrated ability to schedule and prioritize work
• Sound judgment in decision-making and effective problem-solving skills
• Proficient in Microsoft Office

Licenses and Certifications

• Notary License preferred
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

What We Offer

Competitive Compensation and Benefits

At TD, we offer a comprehensive total rewards package that reflects our commitment to our colleagues' well-being and success. Our package includes:

• Competitive salary and variable compensation/incentive awards
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development and growth opportunities

Career Growth and Learning Opportunities

At TD, we're committed to helping our colleagues grow and develop their skills. We offer:

• Regular career, development, and performance conversations with your manager
• Access to an online learning platform and a variety of mentoring programs
• Opportunities for career advancement and growth

Work Environment and Culture

At TD, we're proud of our inclusive and diverse work environment. We offer:

• A flexible, hybrid remote work arrangement
• A collaborative and supportive team environment
• Opportunities for community involvement and volunteer work

How to Apply

If you're a motivated and customer-focused professional looking for a challenging and rewarding role in the banking industry, we want to hear from you! Apply now to join our team as a Retail Banker I and start making a meaningful impact in the lives of our customers.

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