Hardware Technician - IT Support Specialist - Remote Work Opportunity in Edison, NJ - Competitive Salary, Comprehensive Benefits, and Career Growth

Join Our Team as a Hardware Technician - IT Support Specialist

We are seeking an experienced and skilled Hardware Technician - IT Support Specialist to join our team in Edison, NJ. As a critical member of our IT support staff, you will provide first-level support to end-users, perform hands-on desktop repairs, upgrades, and maintenance of systems, and troubleshoot complex system problems. This is a unique opportunity to work remotely and be part of a dynamic team that values innovation, teamwork, and customer satisfaction.

About Our Company and Culture

Our company is a leading provider of IT services and solutions, committed to delivering exceptional support to our clients and employees. We pride ourselves on our collaborative and inclusive work environment, where every team member has a voice and an opportunity to grow and develop their skills. Our culture is built on the principles of respect, integrity, and customer-centricity, and we are dedicated to making a positive impact in our community.

Key Responsibilities

• Provide first-level support to end-users, including hands-on desktop repairs, upgrades, and maintenance of systems
• Troubleshoot complex system problems, including hardware and software issues
• Perform operating system and application upgrades, hardware upgrades or repairs, and install new systems
• Serve as a technical resource for help desk and PC support, providing assistance with complex system problems
• Assist with the creation of new accounts, editing/termination of existing accounts, distribution lists, and resetting passwords
• Help resolve desktop hardware and software issues, including network administration and address assignment
• Support other office technology, such as televisions, projectors, video conference equipment, and mobile devices
• Participate in developing procedures and suggest improvements to existing procedures
• Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system
• Perform additional duties as required and/or requested

Essential Qualifications

• High school education required; college coursework preferred
• 2+ years of experience in a similar role, preferably in an IT support environment
• Good understanding of TCP/IP networking and VPN
• Good working knowledge of common office equipment, printers, faxes, projectors, and televisions
• In-depth understanding of:
  • Active Directory domain administration
  • Windows 10
  • VPN
  • Remote Desktop
  • Office 2011/2013
  • Smartphone and iPad device configuration and administration
  • Phone System Administration (Phone System Programming, Support Hardware)
• Good oral and written English language communication skills
• Quick learner, strong/effective problem solver

Preferred Qualifications

• Experience with cloud-based technologies and virtualization
• Knowledge of IT service management frameworks and best practices
• Certifications in IT support, such as CompTIA A+ or equivalent

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear
• The employee frequently is required to sit
• The employee is occasionally required to stand and walk
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision

Compensation and Benefits

We offer a comprehensive benefits package that includes:

• Competitive salary, with hourly rates starting at $21.00, plus overtime (paid at 1.5x), and bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability; Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of employees in grades k-12, including free tutoring for SAT and ACT tests

Career Growth Opportunities and Learning Benefits

We are committed to the growth and development of our employees. This role offers opportunities to:

• Develop and enhance technical skills in IT support and hardware repair
• Improve problem-solving and analytical skills
• Enhance communication and customer service skills
• Participate in training and development programs
• Take on additional responsibilities and contribute to the success of the team

Work Environment and Company Culture

We offer a dynamic and supportive work environment that values:

• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and service excellence
• Diversity and inclusion
• Professional growth and development

How to Apply

If you are a motivated and skilled IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Don't miss this opportunity to join our team and take your career to the next level! Apply now and start your journey with us!