Experienced Remote Technical Support and Customer Service Representative - Work from Home Opportunity with Competitive Salary and Benefits

Introduction to Concentrix

Concentrix is a forward-thinking global organization that values a people-first, inclusive culture and a genuine sense of belonging. We are a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

Job Overview

We are seeking an experienced Technical Support and Customer Service Representative to join our team. As a remote Technical Support and Customer Service Representative, you will work from home and interface with customers via inbound/outbound calls and/or via the Internet. You will provide customer service support and resolution of routine problems and questions regarding client's products and/or services. This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Essential Qualifications

To be successful in this role, you will need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

Preferred Qualifications

While not required, the following qualifications are preferred:

• Technical support experience
• Familiarity with iOS and/or MacOS, or comparable technology
• Experience working in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong customer service skills
• Technical skills, including proficiency in computer hardware and software
• Problem-solving skills, including the ability to analyze problems and develop solutions
• Communication skills, including the ability to effectively communicate with customers and colleagues
• Time management skills, including the ability to prioritize tasks and manage time effectively
• Adaptability, including the ability to adapt to changing circumstances and priorities

Career Growth Opportunities

At Concentrix, we are committed to providing our employees with opportunities for career growth and development. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. About 80% of our managers and leaders have been promoted from within, so there are plenty of opportunities to advance your career.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, diversity, and respect. We value our employees and provide a workplace that is free from unlawful discrimination and harassment. We are committed to providing a workplace that is welcoming and inclusive to all employees, regardless of their background, culture, or identity.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Conclusion

If you are looking for a new challenge and want to join a company that values its employees and provides opportunities for career growth and development, then we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." Don't miss out on this opportunity to reimagine the best version of you and join our team of talented and dedicated professionals.

How to Apply

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! You can also visit our website to learn more about our company culture and values, and to search for other job opportunities.

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