Senior UX Program Manager, Design Operations - Leading Design System Governance and UX Team Support at Chewy

Transforming Pet Care through Innovative Design and Operations

At Chewy, we're on a mission to be the most trusted and convenient online destination for pet parents and partners everywhere. Our Product Design and Research team is at the forefront of this mission, crafting experiences that delight customers and empower them to keep their pets happy and healthy. We're a team of hard-working, collaborative, and fun-loving designers, program managers, researchers, and builders who are passionate about making a difference in the lives of pets and their owners. If you're a creative and driven Senior UX Program Manager looking to join a dynamic team and drive success in design operations, we want to hear from you!

About the Role

We're seeking a Senior UX Program Manager to join our Design Operations team at Chewy. This role will support our Core Product Design & Research team, focusing on our Design System, organization-wide process improvement, and design operations support. You'll partner directly with UX Senior Leadership to establish design best practices, system and tool governance, and lead the administrative complexity for the team, allowing researchers and designers to focus on solving customer problems.

Key Responsibilities

• Partner with the Associate Director for Design Foundations to define an intake, planning, and roadmap process for the Design System.
• Collaborate with Product Designers to plan, document, and report on progress, ensuring seamless execution and delivery.
• Drive optimization of our scrum-of-scrums design process and reporting mechanism, identifying areas for improvement and implementing changes.
• Work closely with cross-functional partners (e.g., UX design, product managers, engineers) to understand their needs and provide them with the right UX partner, mechanism, or support model.
• Provide day-to-day operations and planning support for the UX Teams, including management of intake, sprints, backlog, retrospectives, and partnering with Directors on prioritization.
• Facilitate meetings with the team, leaders, and collaborators, ensuring clear next steps and owners are assigned, and resolving conflicts as they arise.
• Proactively identify risks and develop mitigation plans to minimize project impact, adapting our strategy as needed.
• Own contracts and administrative governance for 2+ UX tools, including budgeting, contract renewals, and usage documentation or trainings for the team.

Essential Qualifications

To succeed in this role, you'll need:

• 5+ years of experience as a program or project manager, specifically with a focus on UX or UX Research.
• 3+ years of experience leading project delivery for large, cross-functional project teams.
• Previous experience working directly with UX teams, understanding their needs and challenges.
• Experience raising issues, making trade-off decisions, balancing constraints, and communicating risk to stakeholders.
• A strong understanding of UX research, design, and common design processes.
• Experience working in a collaborative, multi-disciplinary team and working directly with designers, product managers, and engineers.
• Excellent communication, presentation, and interpersonal skills, with the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Experience with forecasting and budgeting, ensuring effective resource allocation.
• Experience with Agile/Scrum methodologies and the Atlassian suite of products (Jira expertise highly preferred).

Preferred Qualifications

While not required, the following qualifications are a plus:

• Excellent written and verbal communication skills, with the ability to craft compelling narratives and presentations.
• A Bachelor's degree or equivalent professional experience, demonstrating a strong foundation in design principles and practices.
• A strong process improvement background and experience owning the operations of creative programs, driving efficiency and effectiveness.
• Knowledge of user experience measurement and setting critical metrics, ensuring data-driven decision-making.

Career Growth and Learning Benefits

At Chewy, we're committed to helping our team members grow and develop in their careers. As a Senior UX Program Manager, you'll have opportunities to:

• Develop your skills in design operations, system governance, and UX leadership.
• Collaborate with cross-functional teams, expanding your knowledge and network.
• Participate in training and development programs, staying up-to-date with industry trends and best practices.

Work Environment and Company Culture

Chewy is a dynamic and inclusive company that values diversity, equity, and inclusion. Our hybrid work model allows you to work from our hub locations in Bellevue, WA, or Boston, MA, with 2+ days in the office per week. We're committed to creating a comfortable and state-of-the-art workspace that fosters collaboration and creativity.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• A competitive salary, reflecting your experience and qualifications.
• A range of benefits, including health insurance, retirement savings, and paid time off.
• Opportunities for professional growth and development, including training and education programs.
• A dynamic and inclusive company culture that values diversity, equity, and inclusion.

Join Our Pack!

If you're a motivated and experienced Senior UX Program Manager looking to drive success in design operations, we want to hear from you! Apply now to join our team and help us transform pet care through innovative design and operations.

Ready to take the next step? Click apply now and we'll be in touch soon!