E-commerce Account Manager
We are looking for a dynamic and client-focused Account Manager to join our team! If you have a passion for building strong relationships, driving customer success, and creating meaningful partnerships, we want to hear from you.
Position Overview:As an Account Manager, you’ll be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded. You’ll oversee client accounts, manage day-to-day communications, and coordinate with internal teams to deliver outstanding service.
This is a fully remote position, but you should be available for client calls and meetings during EST working hours or night shift in PH.
Key Responsibilities:
- Cold calling to proactively pursue new prospects to grow the customer base.
- Meet and exceed monthly sales performance goals by servicing existing accounts, obtaining orders, upselling, and establishing new accounts.
- Focus sales efforts by using reports to analyze existing and potential sales understanding opportunities.
- Meet all sales objectives and handle all aspects of completing a sale including paperwork.
- Continually manage daily, weekly, and monthly sales forecasts and prospects using company software, and produce weekly reports.
- Resolve customers’ complaints by investigating problems, developing solutions, and making recommendations.
- Managing and understand each customer’s needs to build strong long-term relationships.
- Maintain long-term relationship with customers.
- Consistent communication with long-term customers.
- Develop and maintain positive relationships with support departments (warehouse, customer service, and accounting).
- Coordinating in-store sales training with vendors and customers.
- Attend vendor training to increase product knowledge.
- Deliver ongoing exceptional customer service with your accounts.
Requirements:
- Minimum 2- 3 years of sales, account management, and customer service experience
- Excellent written, verbal, and interpersonal communication skills in English (C1 Level).
- Ability to communicate and hold a conversation with decision-makers.
- Preferably from a wholesale distribution, retail, and/or manufacturing background (with over 1000 sku's).
- Experience with Business-to-Business sales; Retail sales experience is plus.
- Capacity to sell wholesale physical products.
- Proven track record of cold calling to acquire new business.
- Need to have strong customer service skills and the ability to create and maintain long-term relationships with clients.
- Extremely well organized and detailed oriented with excellent time management in a fast-paced work environment.
- Ability to develop in-depth knowledge about products and markets.
- Proficient in Microsoft Office.
- The candidate must be amenable to use Teramind.
What We Offer:
- A fully remote position with flexibility to manage your own schedule.
- Opportunities to work with a diverse range of clients.
- A supportive team environment focused on growth and development.
- Competitive compensation and benefits based on experience.
Originally posted on Himalayas
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