Experienced Customer Service Agent - Finnish and English (Work from Home) - Delivering Exceptional Consumer Experiences in a Dynamic, Global Environment

About Us

At CPM International, we're passionate about making a meaningful impact on society and the environment through our commitment to sustainability. As a leading provider of hygiene and healthcare products, we've built a reputation for delivering high-quality products that people love worldwide. Our dedication to customer service, sales, and technical support solutions has earned us a global presence in over 30 countries, with multilingual support in various languages tailored to the needs of our diverse markets.

Our Culture

We're a team that values collaboration, creativity, and a proactive approach to problem-solving. Our core values are built around three key principles: * We Care: We're passionate about delivering exceptional customer experiences and exceeding targets to achieve a high-quality level of consumer service. * We're Curious: We take a proactive approach to problem-solving and have a "can do" attitude, always looking for innovative solutions to complex challenges. * We Achieve Together: We believe in strong teamwork, contributing to personal and team targets/SLA while working towards common goals.

About the Role

We're seeking an experienced Customer Service Agent to join our team, working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. As a key member of our team, you'll be responsible for delivering exceptional, client-centered resolutions in a timely manner, while developing a sound understanding of our products and services.

Key Responsibilities:

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• Delivering exceptional, client-centered resolutions in a timely manner
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media
• Developing a sound understanding of the products and services offered by our client
• Embracing our company values and acting as a brand ambassador

Requirements

We're looking for a highly motivated and experienced Customer Service Agent with a genuine passion for delivering outstanding customer service. To be successful in this role, you'll need: * Fluent level of Finnish with exceptional grammar and spelling skills * High level of English (Both written and spoken) * A genuine passion for delivering outstanding customer service * Ability to deal with sensitive calls with empathy * Strong administrative skills with a keen eye for detail * Professional outlook and proactive approach to problem-solving

Benefits

We offer a comprehensive benefits package, including: * Start date: 2nd of April, 2024 * Contract: Permanent (1-month probation) * Part-Time: (20 hours/week) * Working days/hours: Monday to Friday - 11:00 am to 15:00 pm * Salary: €8,993.72 gross per year * Bonus: Additional incentives for top performers * Holidays: 24 days holiday per year * Paid bank holidays + 1 extra day in lieu * Work From Home * Training: 2 weeks / Monday to Friday / full-time / from the office

Other Benefits

We're committed to providing a supportive and inclusive work environment, with a range of benefits that include: * Best-in-class people engagement activities and programs * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment * Employee Assistance Program - Free, confidential, and impartial guidance and support * Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation * Option to sign-up for Discounted Private Health Insurance * Referral Program: Bring a Friend and get a Referral bonus * Access to LinkedIn specialised training & courses

Who We Are

CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We believe in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

Apply Now

If you're a motivated and experienced Customer Service Agent with a passion for delivering exceptional customer experiences, we'd love to hear from you. Apply now and join our team in delivering outstanding results in a dynamic, global environment. Apply for this job