Experienced Full Stack Customer Service Representative – On-Site Technical Support and Client Solutions Specialist
About Us
At Concentrix, we're not just a customer service company – we're a global organization that's passionate about delivering exceptional customer experiences (CX) for the world's best-known brands. Our mission is to be the best service company in the world, rich in diversity and talent. We're fanatics about our staff, constantly helping them grow and achieve their career goals. As a global company, we offer you infinite possibilities.Join Our Team
Are you looking for a career change with a forward-thinking organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Do you want to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Customer Service and Technical Support Representative position at Concentrix is just the right place for you! As a Customer Service/Technical Support Representative, you'll join an organically diverse team from 40 countries where all members contribute and support each other's success and well-being, united as "One Concentrix." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences, ongoing innovation, and the most cutting-edge technologies.Career Growth and Personal Development
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What You Will Do in This Role
As a Customer Service/Technical Support Representative at Concentrix, you will:- Interact with customers via inbound calls who have questions or concerns that require additional support.
- Achieve specific support and resolution on every call.
- Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations.
- Maintain broad knowledge of client products and/or services.
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative role include:- A High School Diploma and/or GED
- Minimum 6 months of customer service experience preferred (or required)
- Strong PC knowledge and computer navigation skills
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- The ability to work rotational shifts as needed
What's in It for You
One of our Concentrix Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:- Paid training and opportunities for monthly performance incentives
- Lucrative employee referral bonus opportunities
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more