Experienced Customer Service Representative – Premium Apparel E-commerce Support

At REVOLVE, we're not just a fashion retailer – we're a community-driven brand that's redefining the way people shop, interact, and experience the world of fashion. As a trusted, premium lifestyle brand, we're committed to delivering an exceptional customer experience that's unparalleled in the industry. With a vast and curated offering of over 45,000 apparel, footwear, accessories, and beauty styles, we're the go-to online source for discovery and inspiration for millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. As a key member of our customer service team, you'll play a vital role in shaping the REVOLVE experience for our customers. You'll be the face of our brand, providing top-notch support and resolving issues with professionalism, empathy, and a passion for fashion. If you're a customer-centric individual with a thirst for creativity and a drive to succeed, we want to hear from you.

About REVOLVE

At REVOLVE, we're a dynamic team of over 1,000 individuals based in Cerritos, California. We're a fast-paced, high-energy environment that's motivated by getting the company to the next level. We're committed to hiring high-energy, diverse, bright, creative, and flexible individuals who thrive in a dynamic work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

Job Summary

We're seeking an experienced Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional support to our customers through various channels, including inbound calls, chats, SMS, and emails. You'll be the first point of contact for our customers, and your role will be critical in shaping their experience with our brand.

Key Responsibilities

As a Customer Service Representative, your key responsibilities will include:

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Researching and resolving complaints to ensure customer retention and satisfaction
• Following up on all written correspondence and escalating to customer service manager on duty as necessary
• Coordinating and following up with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction

Required Competencies

To perform the job successfully, you should demonstrate the following competencies:

• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with a desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime when business needs warrant
• Schedule flexibility as shifts can change based on needs of our customers

Remote Work Requirements

As a remote worker, you'll be required to:

• Work autonomously in a virtual environment
• Be reachable and available by telephone, email, and instant message during work hours
• Meet set productivity standards on an ongoing basis
• Have a dedicated quiet and distraction-free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Have a reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Be able to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Minimum Qualifications

To be considered for this role, you'll need:

• Experience with Microsoft Word and Excel
• High School Diploma
• Type 50+ words per minute

Preferred Qualifications

While not required, we prefer candidates with:

• 1+ years in Customer Service, help desk, or call center experience
• Type 60+ words per minute
• Working knowledge of website navigation

What We Offer

As a Customer Service Representative at REVOLVE, you'll enjoy:

• A competitive hourly rate of $18.00 to $20.00 per hour
• Opportunities for career growth and professional development
• A dynamic and fast-paced work environment that's always challenging and exciting
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off and holidays
• Access to exclusive employee discounts and perks

How to Apply

If you're a motivated and customer-centric individual with a passion for fashion, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now!

Note:

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