Experienced Remote Customer Service Associate – Benefits Administration Services
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? We're seeking an experienced Remote Customer Service Associate to join our Benefits Administration Services team, where you'll play a vital role in helping our valued customers navigate their pensions and financial benefits.
About Our Company
At [Company Name], we're dedicated to providing innovative solutions that empower individuals and organizations to achieve their goals. Our Benefits Administration Services team is a critical component of our operations, and we're looking for talented individuals like you to join our ranks. As a Remote Customer Service Associate, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
Key Responsibilities
As a Remote Customer Service Associate, you'll be the initial point of contact for inquiries from potential and existing members regarding their pensions and other financial benefits. Your key responsibilities will include:
- Providing one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Periodically providing support through outbound calls as needed
- Accurately documenting enrollment requests, status changes, complaints, and grievances
- Entering application and enrollment information into a web-based computer system for customers as needed
- Maintaining technical and program policy proficiency within client rules/guidelines and other related program policies
- Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
Benefits of this Role
As a Remote Customer Service Associate, you'll enjoy a range of benefits, including:
- Competitive pay rate of $16.00 per hour after training (bi-weekly pay)
- Paid training with equipment provided
- Full-time schedule (40 hours a week)
- Career growth opportunities
- Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Full benefits package, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
Requirements
To be successful in this role, you should meet the following requirements:
- High School Diploma/GED
- Must be 18 years of age
- Ability to successfully pass a criminal background check
- Previous customer service and/or call center experience
- Proficiency with MS Office and keyboarding
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- Experience working with healthcare and employer benefits is highly preferred
- Ability to successfully complete paid training
- Flexibility to work an 8-hour shift between 8am-10pm EST, Monday-Friday
States Not Applicable for this Position
* AK, CA, HI, MA, IL, MT, NY
- Metro Areas: MN- Minneapolis, IL, NY - NYC
- OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met
Pay Transparency Laws
In some locations, pay transparency laws require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
Join Our Team!
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply today and let's build the future together. Apply To This Job Apply for this job