Provider Service Data Specialist - Remote CVS Health Opportunity with Employee Assistance Program (EAP) and Worklife Resources

Join the CVS Health Team as a Provider Service Data Specialist and Make a Difference in Healthcare

CVS Health is seeking a highly motivated and organized individual to join our team as a Provider Service Data Specialist. This remote-based position offers an exciting opportunity to work at the center of innovation in the healthcare industry, driving success with a diverse skillset. As a key member of our Resources for Living team, you will play a vital role in facilitating the utilization of Employee Assistance Program (EAP) benefits and worklife resources for our members and providers.

About CVS Health and Our Purpose

At CVS Health, we share a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Position Summary

As a Provider Service Data Specialist, you will be responsible for handling outbound calls to providers and members to facilitate the utilization of EAP benefits and worklife resources. This is a full-time position that requires a strong and diverse skillset in relevant areas to drive success. You will be an integral part of our Resources for Living team, working closely with our members and providers to deliver exceptional support and resources.

Key Responsibilities

• Execute both routine and non-routine business support tasks for the EAP Worklife area under limited supervision, referring deviations from standard practices to managers.
• Follow area protocols, standards, and policies to provide effective and timely support.
• Answer calls, understand call purpose, complete research to identify potential providers and resources, and enter member information into the appropriate system to initiate the case.
• Respond to member inquiries about services, requests, and resources for life skills.
• Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Take direction to execute techniques, processes, and responsibilities.

Requirements and Qualifications

Essential Qualifications

• 1-3 years of customer service experience within a call center.
• High school diploma.

Preferred Qualifications

• Previous behavioral health experience.
• Medical or insurance background.

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.

Career Growth Opportunities and Learning Benefits

At CVS Health, we are committed to the growth and development of our employees. As a Provider Service Data Specialist, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Free development courses and education assistance.
• A CVS store discount and discount programs with participating partners.

Work Environment and Company Culture

As a remote-based employee, you will have the flexibility to work from home and enjoy a better work-life balance. Our company culture is built on our Heart At Work Behaviors, which emphasize:

• Putting our members and customers at the center of everything we do.
• Embracing a culture of innovation and continuous improvement.
• Fostering a diverse and inclusive work environment.
• Supporting the well-being and development of our employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary range of $17.00 - $25.65 per hour.
• A CVS Health bonus, commission, or short-term incentive program.
• A full range of medical, dental, and vision benefits.
• A 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance and short-term and long-term disability benefits.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

How to Apply

If you are a motivated and organized individual looking to make a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application by December 31, 2024.

Apply To This Job

Don't miss this chance to join our team and make a significant impact in the lives of our members and providers. Apply now and take the first step towards a rewarding new role!