Pharmacy Support Technician - Remote Call Center Representative - Patient Assistance Programs

Join the IQVIA Team as a Pharmacy Support Technician and Make a Difference in Patient Care

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Our teams help biopharma, medical device, and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients.

About the Role

We are seeking a highly skilled and compassionate Pharmacy Support Technician - Remote Call Center Representative to join our team. As a contract role with the opportunity to be converted to a full-time employee, this position will provide payment assistance solutions such as co-pay cards or vouchers to patients in need. You will be a critical part of our patient support programs, working closely with patients, pharmacies, and medical professionals to ensure they have access to the therapies they need.

Key Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provide first-level support for problem resolution
• Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (multiple shifts available: 9:00 am - 6:00 pm EST or 10:00 am - 7:00 pm EST or 11:00 am - 8:00 pm EST) under moderate supervision

Requirements and Qualifications

Essential Qualifications

• High School Diploma or equivalent required
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)

Preferred Qualifications

• Experience in medical claim processing is a plus
• Bi-lingual (English/Spanish) is a plus

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to empathize with patients and provide exceptional customer service

What We Offer

Compensation and Benefits

We offer a competitive salary of $18.00 per hour, with opportunities for bonuses and incentives. Our benefits package includes:

• Healthcare
• Retirement
• Paid time off
• And more!

Career Growth Opportunities

At IQVIA, we are committed to the growth and development of our employees. This role has the opportunity to be converted to a full-time employee, and we offer:

• Training and development programs
• Career advancement opportunities
• A culture of innovation and continuous learning

Work Environment and Company Culture

We are a global company with a diverse and inclusive culture. We value teamwork, empathy, and innovation, and we strive to create a work environment that is engaging, challenging, and rewarding. As a remote worker, you will have the flexibility to work from home and be part of a dynamic team.

Why Join IQVIA?

By joining IQVIA, you will be part of a team that is making a difference in the lives of patients around the world. We are committed to:

• Improving patient outcomes
• Advancing healthcare
• Creating innovative solutions

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.

We look forward to reviewing your application and discussing this opportunity further.