Patient Support Representative - Remote - Delivering Compassionate Care and Exceptional Patient Experiences in a Dynamic Healthcare Setting

Join the Aveanna Healthcare Team as a Patient Support Representative

Aveanna Healthcare, a leading provider of home care services to thousands of patients and families, is seeking a skilled and compassionate Patient Support Representative to join our team. As a critical member of our organization, you will play a vital role in delivering exceptional patient experiences and supporting our mission to revolutionize pediatric healthcare. This is a unique opportunity to work in a dynamic and rewarding field, making a meaningful difference in the lives of patients and families.

About Aveanna Healthcare

At Aveanna Healthcare, we are dedicated to providing high-quality, patient-centered care that addresses the unique needs of each individual. Our team of healthcare professionals is passionate about delivering compassionate, committed care that exceeds expectations. We value Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun, and we are looking for individuals who share these core values.

Position Overview

As a Patient Support Representative, you will be responsible for handling inbound calls from patients and their family members, providing information and responding to inquiries with patience, empathy, and efficiency. You will also be responsible for accurate and detailed database entry, ensuring that patient information is up-to-date and easily accessible.

Key Responsibilities:

• Handle inbound patient calls, providing effective information and solutions about products or services.
• Identify and analyze patients' concerns, providing recommendations or solutions.
• Respond to inquiries in a thorough, timely, and courteous manner.
• Process telephone orders, preparing patient paperwork and verifying insurance and/or other methods of payment.
• Relay insurance coverage and patient responsibility to referral sources, sales team, and patients.
• Discuss patient responsibility and documentation required for billing of services.
• Complete all necessary paperwork and data entry in an accurate and efficient manner.
• Coordinate the delivery and set-up of equipment, supplies, and services with appropriate departments.
• Ensure deliveries and set-ups can be arranged in a timely manner.
• Accurately and clearly document all activity in patient records, maintaining patient confidentiality and complying with HIPAA and other applicable rules and regulations.
• Resolve patient concerns by identifying problems and working with supervisors to coordinate corrective action.
• Support the Aveanna mission and culture by demonstrating our core values.
• Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna, and accrediting agency policy requirements.
• Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.

Requirements and Qualifications

Essential Qualifications:

• High school diploma or GED required.
• Two years of experience in a related administrative or customer service role, preferably in healthcare or a medical office.
• 6 months of experience working with healthcare insurance.
• Proficient in Microsoft suite of products, including Outlook, Word, and Excel.
• Strong basic math and accounting skills.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Must be able to speak, write, read, and understand English.

Preferred Qualifications:

• Associate's degree in medical office management or a related field.
• Experience with insurance authorization and/or precertification.
• Knowledge of home health, DME, and enteral nutrition products.
• Proficiency in Spanish.

What We Offer

As a valued member of our team, you will enjoy a comprehensive compensation package, including:

• Competitive salary starting at $19.00 per hour.
• Full-time employees are eligible for a comprehensive benefits package, including health, dental, vision, life insurance, and 401(k) savings plan with employer match.
• Employee stock purchase plan.
• 100% remote work opportunity.

Why Join Aveanna Healthcare?

At Aveanna Healthcare, we are committed to creating a work environment that is supportive, inclusive, and rewarding. As a Patient Support Representative, you will have the opportunity to:

• Make a meaningful difference in the lives of patients and families.
• Work with a team of dedicated healthcare professionals who share your passion for delivering exceptional patient care.
• Develop your skills and expertise in a dynamic and supportive environment.
• Enjoy a flexible and remote work arrangement that allows for work-life balance.

How to Apply

If you are a compassionate and detail-oriented individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity and Affirmative Action: Aveanna Healthcare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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