Experienced Part-Time Secretary/Dispatcher - Appliance Repair Industry with Excellent Customer Service Skills and Remote Work Opportunity

Join Our Dynamic Team as a Part-Time Secretary/Dispatcher

Be part of a supportive and forward-thinking team at Atlanta City Appliance Repair, Inc., a leading provider of appliance repair services in the Atlanta area! We're seeking a highly organized and customer-focused individual to fill a part-time secretary/dispatcher role, working remotely from the comfort of your own home. As a key member of our team, you'll play a vital role in ensuring seamless communication with our clients, scheduling repairs, and providing top-notch customer service.

About Our Company and Industry

Atlanta City Appliance Repair, Inc. is a reputable and customer-centric appliance repair company serving the Atlanta metropolitan area. Our team of skilled technicians and dedicated staff are committed to providing prompt, reliable, and affordable repair services for a wide range of appliances. We're passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients.

Job Summary

We're looking for a part-time secretary/dispatcher to join our team, working from home on a part-time schedule: Monday-Friday, 2pm-7pm, and Saturday, 9am-1pm (12pm). As a dispatcher/receptionist, you'll be responsible for answering and making phone calls, sending emails and invoices, and scheduling repairs for our clients. If you're a team player with excellent communication skills, a positive attitude, and a willingness to learn, we want to hear from you!

Key Responsibilities:

• Answer and make phone calls in a polite and timely manner, representing Atlanta City Appliance Repair, Inc. with professionalism and courtesy.
• Schedule repairs for clients via phone, email, and other communication channels.
• Send invoices and other relevant documents to clients in a timely and efficient manner.
• Utilize computer software, including MS Office (Word, Excel), to complete data input, filing, and projects as needed.
• Develop and maintain excellent customer service skills, providing solutions and resolving issues promptly.
• Collaborate with technicians and other team members to ensure seamless communication and efficient scheduling.
• Maintain accurate records and files, both physical and digital.

Requirements and Qualifications:

Essential Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1-2 years of experience in an office or dispatch environment, preferably in the appliance repair industry.
• Excellent written and verbal communication skills, with the ability to effectively interact with clients and team members.
• Computer savvy, with proficiency in MS Office (Word, Excel) and ability to learn new software platforms.
• Reliable internet connection, computer/laptop, and earpiece or earphones for phone communication.
• Organized and multi-task oriented, with ability to prioritize tasks and manage time effectively.
• Fluent English; Russian language proficiency a plus, but not required.

Preferred Qualifications:

• Experience with dispatching software and systems.
• Knowledge of the appliance industry and Atlanta area zip codes.
• Certification in customer service or related field.

What We Offer:

Competitive Compensation and Benefits:

• Starting pay of $15 per hour, with opportunities for growth and pay increases based on excellent customer service, skill level, and can-do attitude.
• Part-time schedule with flexible hours, allowing for work-life balance.
• Remote work opportunity, with the ability to work from home.
• Opportunities for professional growth and development in a dynamic and supportive team environment.

Why Join Our Team?

At Atlanta City Appliance Repair, Inc., we're committed to providing exceptional customer experiences and building a positive, inclusive work environment. As a part-time secretary/dispatcher, you'll have the opportunity to:

• Develop valuable skills and expertise in customer service, dispatching, and communication.
• Work with a talented and dedicated team of professionals who share a passion for delivering exceptional service.
• Enjoy a flexible and remote work arrangement, with the ability to work from home.
• Contribute to the growth and success of a reputable and customer-centric appliance repair company.

How to Apply:

If you're a motivated and customer-focused individual looking for a part-time opportunity with a dynamic team, we encourage you to apply! Please send your resume to [email protected]. We look forward to hearing from you and discussing this exciting opportunity further.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our team!