Experienced Part Time Customer Service Representative – Delivering Exceptional Support and Service to U-Haul Customers

Introduction to U-Haul and Our Mission

U-Haul is a renowned company with a rich history dating back to 1945, founded by L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen. Our mission is to provide do-it-yourself movers and their households with top-notch equipment and services, facilitating their mobility across the U.S. and Canada. We take pride in our commitment to health and wellness, striving to create a culture that promotes the well-being of our team members. As a Customer Service Representative, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.

Job Overview and Responsibilities

As a Part Time Customer Service Representative, you will work as part of a supportive team to deliver outstanding service to our customers. Your key responsibilities will include:

• Assisting customers inside and outside a U-Haul center with U-Haul products and services
• Using smartphone-based U-Scan technology to manage rentals and inventory
• Moving and hooking up U-Haul trucks and trailers
• Cleaning and inspecting equipment on the lot, including checking fluid levels
• Answering questions and educating customers regarding products and services
• Preparing rental invoices and accepting equipment returned from rental
• Installing hitches and trailer wiring
• Filling propane (certification offered through U-Haul upon employment)
• Driving a forklift (certification offered through U-Haul upon employment)
• Participating in ongoing continuous U-Haul education through U-Haul University

Minimum Qualifications and Requirements

To be successful in this role, you will need:

• A valid driver's license and the ability to maintain a good driving record
• A high school diploma or equivalent
• Availability to work part-time, including holidays and weekends (Friday, Saturday, Sunday)

Preferred Qualifications and Skills

While not required, the following skills and qualifications are preferred:

• Previous customer service experience
• Basic knowledge of U-Haul products and services
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic computer skills and familiarity with smartphone technology

Work Environment and Physical Demands

The work involves moderate risks or discomforts, which require special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. You may be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The physical demands of the job include:

• Long periods of remaining stationary
• Moving around indoors and outdoors
• Positioning oneself to reach objects at varying heights
• Moving equipment weighing a minimum of 50 lbs., assisted or unassisted

Career Growth Opportunities and Learning Benefits

At U-Haul, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to:

• Ongoing continuous education through U-Haul University
• Opportunities for advancement and career growth
• A supportive team environment that encourages learning and development

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including:

• Health insurance and prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental and Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey's SmartDollar Program

Why Join U-Haul?

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We offer a unique and rewarding work environment, with opportunities for growth and development. If you are a people person who loves helping others, we encourage you to apply for this exciting opportunity.

Conclusion and Call to Action

As a Part Time Customer Service Representative, you will play a vital role in delivering exceptional service to our customers. If you are reliable, willing to learn, and passionate about helping others, we want to hear from you. Apply now and take the first step towards a rewarding career with U-Haul. Our hiring process is fast and easy, and we offer a $100 hiring bonus, as well as a $300 cash bonus upon completion of our 1-2-3 Punch Certification Program. Don't miss out on this opportunity to join our team and start your journey with U-Haul today!