Manager, Corporate Housing (Virtual, US)

Role OverviewManage team of corporate housing specialists and coordinators (where applicable). Act as point of escalation for issues with transferees, clients, account management, operations and suppliers. Facilitate problem resolutions and ensure high quality of service delivery and compliance with temporary living policies. Work with senior/VIP transferees, group moves and training programs. Act as single point of accountability to the client and SVP, Residential and Corporate Housing.*The deadline to apply for this position is Friday, September 26th at 5pm EST. Responsibilities40% Manage AssociatesProvide consistent feedback to Corporate Housing Team to ensure a high level of customer satisfactionAdminister training, performance reviews and lead the development of team membersConduct interviews and make decisions regarding the hiring of associates35% Manage Day-to-Day Operation of Assigned AccountsDistribute workloads and files to the teamProvide feedback and updates on client activity Be the single point of contact for escalationsWork with VIP transferees as neededOrganize and develop training programs for the departmentOrganize and execute client temporary housing programs (group moves, interns, etc.) using all resources within the team25% MiscellaneousSupport strong relationships with the suppliers/providers. Act as point of contact for day-to-day service issues escalation and resolution with suppliersSupport and participate as needed in client visits, presentations and reportingAssist with RFP completionEducate organization on Corporate Housing issues as related to their policy, legislative changes, etc.Coordinate with various internal departments to ensure minimal errors on the account (Operations, Account Management, Accounting, FP&A)QualificationsCollege Degree preferred or equivalent work experienceCRP, GMS and CHPA designations preferredStrong customer service experienceExcellent written and verbal communication skillsEffective problem-solving skillsStrong conflict resolution skillsAbility to work under stress and maintain high level of detail while multi-taskingAt Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:Position Title: Manager, Corporate HousingSalary Range: $72,000-$85,000 USDBenefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employeesSalary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.#LI-RemoteSirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and Smartbox) provide everything needed to move talent and deliver experience.Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information. Apply tot his job Apply To this Job