Experienced Customer Service Representative – Landscape and Home Improvement Services
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! KD Associates Buffalo Inc. is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will play a vital role in providing top-notch service to our clients and driving business growth.
About Us
KD Associates Buffalo Inc. is a leading provider of landscape, tree-related services, and home improvements. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is dedicated to delivering exceptional results, and we're looking for like-minded individuals to join our journey.
Job Summary
As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, providing solutions to customer inquiries, and booking appointments for our services. You will work closely with our Sales executives to identify customer needs, resolve issues, and close deals. If you're a people person with excellent communication skills and a passion for sales, we want to hear from you!
Key Responsibilities
* Handle inbound and outbound calls to and from customers, listening to their needs and providing helpful solutions in a professional manner
- Book appointments with customers for small-scale services/jobs
- Identify, escalate, and report priority issues to Sales executives
- Follow up with customers to close deals over the phone with guidance from Sales executives
- Improve knowledge of our services to provide better customer service
- Work with web applications and mobile applications to improve customer experience
- Prepare estimates for customers, send estimates and invoices, record payments, and pending payments
- Perform other duties as assigned by Sales executives or Management
Essential Qualifications
* High school diploma or equivalent (compulsory)
- Minimum 1 year of experience in customer service
- Excellent English speaking skills
- Strong customer handling and selling skills
- Ability to work in a fast-paced environment with multiple priorities
Preferred Qualifications
* 1 year of experience in cold calling (preferred)
- Higher secondary (12th pass) or equivalent (preferred)
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Proficiency in web applications and mobile applications
- Ability to learn and adapt quickly to new systems and processes
- Strong time management and organizational skills
Career Growth Opportunities and Learning Benefits
* Opportunities for career growth and advancement within the company
- Comprehensive training and onboarding program
- Ongoing support and guidance from experienced Sales executives
- Access to cutting-edge technology and tools to enhance customer experience
- Opportunities for professional development and skill enhancement
Work Environment and Company Culture
* Work from home with flexible schedules
- US shift with occasional evening or weekend work
- Performance-based bonus structure
- Collaborative and dynamic work environment
- Opportunities for socialization and team-building activities
Compensation and Benefits
* Competitive salary range: ₹15,000.00 - ₹20,000.00 per month
- Performance-based bonus structure
- Work from home with flexible schedules
- US shift with occasional evening or weekend work
How to Apply
If you're a motivated and customer-focused individual with a passion for sales and customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Application Question(s)
* Do you have a properly working laptop or PC?
- Are you okay with working from home?
Experience
* Cold calling: 1 year (Preferred)
Language
* English (Required)
Speak with the Employer
+91-XXXXXXXXXX
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