Experienced Data Entry Clerk – Energy Services Program Support Specialist (Typist) – Remote Work Opportunity

Join Our Dynamic Team at Making Opportunity Count

Are you passionate about making a lasting impact in your community? Do you thrive in a dynamic and supportive work environment? We're seeking an experienced Data Entry Clerk to join our team at Making Opportunity Count (MOC), a non-profit human services agency dedicated to fostering community growth, providing essential services, and promoting holistic well-being in Fitchburg, MA.

About Us

At MOC, we're committed to creating positive change in the lives of individuals and families. Our team is united by a shared passion for making a meaningful difference in the community. We're proud to offer a range of fantastic benefits, including comprehensive health insurance, generous paid time off, and opportunities for professional growth and development.

Position Overview

As a valued member of our team, the Data Entry Clerk will play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. This is an exciting opportunity for a detail-oriented and organized individual to join our dynamic team and contribute to our mission of making a lasting impact in the community.

Essential Duties and Responsibilities

* Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.

• Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
• Attend all required staff meetings, supervision, training, and contractual meetings.
• Participate in mandatory agency training and other relevant professional development activities.
• Ensure strict confidentiality is maintained in all aspects of the role.
• Perform related work as required.

Required Qualifications and Skills

* Associate degree or equivalent professional experience.

• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
• Bilingual in Spanish preferred.

Preferred Qualifications and Skills

* Experience working with database systems, including Monday.com, CMS, and other relevant platforms.

• Strong organizational and time management skills, with attention to detail and ability to meet deadlines.
• Excellent communication and interpersonal skills, with ability to work effectively with diverse individuals and teams.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Familiarity with Microsoft Office and Google Suite.

Skills and Competencies Required for Success

* Strong analytical and problem-solving skills, with ability to think critically and creatively.

• Excellent communication and interpersonal skills, with ability to work effectively with diverse individuals and teams.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational and time management skills, with attention to detail and ability to meet deadlines.
• Ability to work independently and as part of a team, with flexibility and adaptability in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development, including training and education programs.

• Collaborative and supportive work environment, with opportunities for networking and mentorship.
• Flexible work arrangements, including remote work options and flexible scheduling.
• Recognition and rewards for outstanding performance and contributions to the organization.

Work Environment and Company Culture Highlights

* Dynamic and supportive work environment, with a focus on teamwork and collaboration.

• Opportunities for professional growth and development, including training and education programs.
• Flexible work arrangements, including remote work options and flexible scheduling.
• Recognition and rewards for outstanding performance and contributions to the organization.
• Comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and retirement plan contributions.

Compensation, Perks, and Benefits

* Competitive salary and benefits package, including health, dental, and vision insurance.

• Paid time off and flexible scheduling options.
• Retirement plan contributions and tuition remission program.
• Employee discounts and perks, including pet insurance and student loan forgiveness.
• Opportunities for professional growth and development, including training and education programs.

How to Apply

If you're passionate about making a lasting impact in your community and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job